Dutch-Speaking Customer Service & Technical Support Agent

About the Position

We are looking for a Dutch-Speaking Customer Service & Technical Support Agent to join an international team.

In this role, you will be the first point of contact for customers, providing support with sales, after-sales, product, delivery, and technical inquiries. You will combine customer service with technical troubleshooting and help customers resolve issues efficiently through different digital tools.

Responsibilities

• Handle inbound customer calls related to sales, after-sales, products, and deliveries.
• Provide technical troubleshooting and guide customers through solutions.
• Assist with missing or delayed parcels, warranty questions, refunds, and replacements.
• Provide product information and recommendations.
• Support customers throughout the purchasing process.
• Accurately record customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate teams when required.
• Maintain high customer satisfaction and service quality.
• Follow established procedures and service level agreements.

Requirements

• Native-level or C1+ fluency in Dutch, both written and spoken.
• Good English skills for internal communication and systems.
• Previous experience in customer service or a call center is essential.
• Advanced PC skills and ability to work with multiple applications and browser tabs.
• Comfortable working with virtual desktop environments.
• Strong interest in technology and willingness to learn about new products.
• Ability to troubleshoot basic technical issues.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.
• Ability to multitask effectively.

Apply now to take the next step in your international career.