About the Role
As the Expert Network Community Manager, you'll build, support, and grow mpathic's network of contract experts. You'll create an engaging, responsive, and organized community experience while ensuring our experts feel connected, informed, and ready to contribute to fast-moving AI projects.
This role combines community building with operational execution. You'll own day-to-day communications with our expert network, coordinate staffing for new projects, manage onboarding logistics, and maintain the operational data that keeps our workforce running efficiently. You'll also help create programs, communications, and engagement initiatives that strengthen our expert community and encourage long-term participation.
Success in this role comes from exceptional organization, strong communication skills, a customer-service mindset, and the ability to manage multiple priorities in a fast-paced startup environment.
What You'll Do
Community Engagement
- Build and foster an engaged community of contract experts across multiple disciplines.
- Develop regular communications to keep experts informed about new opportunities, company updates, and community initiatives.
- Create programs that improve contractor engagement, retention, and overall experience.
- Build strong relationships with contractors and serve as a trusted point of contact throughout their lifecycle.
- Gather feedback from the community and identify opportunities to improve processes, communications, and engagement.
- Help cultivate a positive, inclusive, and highly responsive community culture.
Contractor Operations
- Manage day-to-day communications with a large network of contract experts.
- Coordinate rapid staffing for new and ongoing projects based on project requirements and availability.
- Answer contractor questions regarding onboarding, scheduling, systems, policies, and project logistics.
- Monitor contractor responsiveness and follow up to ensure staffing timelines are met.
- Coordinate onboarding and offboarding activities for contractors.
Time Tracking & Operational Support
- Collect contractor hours and review submissions for completeness and accuracy.
- Follow up on missing or inaccurate timesheets.
- Maintain accurate records supporting payroll and client billing.
- Assist with operational reporting and workforce planning.
- Help resolve discrepancies related to time tracking, assignments, and project records.
Operational Data & Spreadsheet Management
- Maintain staffing trackers, workforce planning spreadsheets, and operational dashboards.
- Update large operational spreadsheets used to manage expert pools, project staffing, onboarding status, and project metrics.
- Perform quality checks to ensure operational data is accurate and complete.
- Generate reports that support staffing, operations, and leadership decision-making.
- Continuously improve spreadsheet organization, automation, and reporting processes.
About You
- You genuinely enjoy building relationships and creating great experiences for people.
- You're highly organized and can keep track of many moving pieces at once.
- You communicate clearly and professionally with a wide variety of stakeholders.
- You thrive in fast-paced environments where priorities can shift quickly.
- You're comfortable balancing community engagement with detailed operational work.
- You have strong analytical skills and enjoy working with data and spreadsheets.
- You proactively identify problems and work to improve processes before they become issues.
- You're curious, adaptable, and excited to learn new systems and technologies.
- You enjoy working collaboratively across teams while taking ownership of your work.
Qualifications
- You have at least 4 years experience in community management, people operations, recruiting, customer success, or similar role.2+ years of experience in community management, operations, customer success, people operations, or a similar role.
- Experience managing communications with large groups or distributed communities.
- Strong spreadsheet skills (Google Sheets), including organizing large datasets and maintaining operational trackers.
- Excellent written and verbal communication skills.
- Exceptional attention to detail and organizational skills.
- Ability to prioritize multiple projects while meeting deadlines.
- Experience working with contractor populations or contingent workforces is a plus.
- Experience with ATS, HRIS, CRM, or project management tools is a plus.
- Startup experience is a plus.
Why This Role?
This is an opportunity to help build one of the world's leading communities of AI experts. You'll have a direct impact on the experience of hundreds of contractors while helping mpathic deliver high-quality work to customers. If you enjoy bringing people together, solving operational challenges, and creating scalable systems that keep communities engaged, we'd love to hear from you.
Compensation: $85,000- $115,000
