At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring.
Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Opportunity:
- Provides technical leadership to support assigned existing systems, product lines and associated processes within the Roche North American Region (NAM) portfolio. Is focused on defining and standardizing the best implementation process for assigned systems. Will be focused on automation implementations and providing support and mentoring to local team on best practices. Exercises wide latitude in determining approaches to critical issues. Utilizes numerous engagement mechanisms as necessary, to collect relevant data, perform analysis, and develop recommendations that cumulate in the successful resolution of the most complex customer issues.
- Contributes a high level of subject matter expertise and support to customers, field sales and support teams, as well as key internal Roche stakeholders (Marketing, Quality/Regulatory, Commercial Education, Supply, etc.), consulting on highly complex workflow questions, issues and opportunities involving function, usage and specification of Roche product.
- This position requires experience with installing and troubleshooting Cobas 8100 and or Cobas p512/612 and CCM lines .
- Assists RSS to create documentation locally as needed when not adequately covered by the general global documentation. Provides subject matter expertise for technical utilization in Knowledge Management Systems. Consults directly with key Sales, Marketing and Support leaders with regards to current strategies, priorities and business opportunities.
- Helps identify workflow improvement opportunities and provides on-site coaching and mentoring to cascade/support “Best Practices” and assist in increasing the overall technical competency of our Field teams. Able to assist in the development and presentation of advanced level technical curriculum as part of workshops and seminars.
- Collaborates with and provides regular feedback from Customers, Field Representatives and Customer Support back to Commercial Education to constantly improve general equipment/systems trainings.
- Establishes and maintains a positive working relationship with customers. Determines customer needs and sets appropriate implementation/ evaluation expectations. Mentors local team on same. Promotes Roche as a leader in the diagnostic market.
- Documents and processes all service and customer account related reports and updates. Communicates to all stakeholders in a timely and professional manner. Regularly creates tools/ solutions to improve processes utilized by the field and customers. Maintains contact with internal technical support areas and management per policy while functioning autonomously in the field. Maintains expenses within departmental guidelines and controls inventory and all company property.
Who You Are:
- Bachelor’s Degree and two years of laboratory IT, general IT, product line experience or 4 years experience
Preferred Qualifications:
- Experience installing and evaluating complex laboratory analyzers, IT products, Automation systems.
- Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences and two years of laboratory IT, general IT, product line experience or 4 years experience
- Able and willing to travel 95%, including overnight travel by air/car
- Currently reside within 50 miles of a major metropolitan airport in the US
- ASCP-certified Med Tech or Medical Laboratory Scientist with at least 3 years of experience working with automation, middleware, and/or LIS systems in a clinical laboratory (hospital, IDN, or reference laboratory)
- Experience with sample processing via automation and understanding of overall laboratory operations
- Effective customer-facing skills: highly proficient communication skills, positive attitude, and willingness to foster strong internal/external customer relationships
- Effective time-management, organization, and prioritization skills; ability to work as a field-based individual contributor with independence and autonomy
Additional Information:
- Relocation benefits are not available for this job posting
- Company car is provided with this position.
- This is a field-based, full-time remote position
The expected salary range for this position based on the primary location of Indiana is $85,900.00 to $159,500.00. USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
