Position: Temporary Sales-Operations Coordinator
Reports to:Associate Manager, Sales Operations
Department: Global Navigator Programs, High School Study Abroad
Location: US Remote
Who we are:
CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.
Why work with us:
- You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
- You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.
Who you are:
The Temporary Sales Operations Coordinator will provide administrative and operational support for the High School Summer Abroad program, with a primary focus on student enrollment and the Academic Merit Award process. This role will manage high-volume data entry, tracking, audits, system updates, and seasonal projects while ensuring information is accurate, complete, and up to date. The ideal candidate is organized, detail-oriented, technologically capable, and able to manage multiple priorities independently in a fast-paced environment.
What you’ll do:
- Support administrative and operational projects related to High School Study Abroad student enrollment and preparation.
- Support the Academic Merit Award process, including preparing applications for review, tracking applicant information, reviewing required materials, and processing award decisions.
- Maintain accurate student records, spreadsheets, trackers, reports, and other operational tools.
- Perform high-volume data entry, audits, and system updates while identifying missing information, inconsistencies, duplicates, and records requiring follow-up.
- Support student enrollment, pre-departure courses, insurance enrollment, and other seasonal operational processes.
- Research application, billing, and technical support questions for the Sales team by reviewing student records and providing accurate information.
- Follow established SOPs and process documentation to complete projects accurately and consistently.
- Identify errors, unusual records, and process concerns and escalate issues to the appropriate Sales Operations team member.
- Communicate project status, outstanding items, and potential delays to the Associate Manager and relevant team members.
- Assist with special projects and high-volume operational work during peak application and enrollment periods.
- Maintain confidentiality when handling student, family, academic, financial, and scholarship information.
- Perform other duties as assigned.
What you’ll bring:
- Strong organizational skills and exceptional attention to detail.
- Ability to accurately manage high-volume administrative tasks, data entry, and record maintenance.
- Strong technical aptitude and ability to quickly learn new systems, software, and online platforms.
- Basic to intermediate Microsoft Excel skills, including sorting, filtering, and organizing data.
- Comfort working with databases, spreadsheets, CRM systems, and other technology-based tools.
- Very high-level customer service, critical thinking, and problem-solving skills.
- Ability to follow established processes, written instructions, and SOPs accurately and consistently.
- Ability to manage multiple assignments, prioritize competing deadlines, and work independently after training.
- Strong organizational skills with high level of attention to detail.
- Strong written and verbal communication skills.
- Ability to identify errors or discrepancies, ask appropriate questions, and escalate issues when needed.
- Professionalism and discretion when handling confidential student and family information.
- Previous administrative, office, customer service, data entry, or related experience preferred.
- Experience with Salesforce, Canvas, CRM systems, or similar platforms is helpful but not required.
CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.
Due to federal regulations and CIEE policies, a background check, and education and employment verification will be conducted as conditions of employment.
