Remote Call Center Customer Service Rep $21.75hr (PST Hours)

POSITION SUMMARY: Under general direction from the Customer Resource Supervisor and with in-depth knowledge of the Company’s services and processes, the Customer Resource Center (CRC)Specialist Franchise Market works within the CRC in support of our Franchise markets to research and resolve complex customer issues, deliver superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved, and assist potential customers interested in initiating service with Republic Services.

PRINCIPAL RESPONSIBILITIES:

• Provide a third tier of customer support, responding to escalated customer service calls in a timely and accurate manner with a high level of empathy, professionalism and respect.

• Respond to inbound calls or email requests and initiate outbound calls to resolve complex issues, including escalated customer issues and unresolved customer accounts that require additional research.

• Handle inbound sales inquiries from potential customers inquiring about the Company’s services and prices.

• Configure quotes for new customers and price and service changes for existing customers.

• Handle inbound retention inquiries from existing customers, discussing pricing and service options to maintain their services.

• Serve as a primary resource for others on customer issues, facilitating the timely and accurate exchange of information.

• Effectively respond to customer escalations, including, but not limited to, service changes and issues with billing and equipment.

• Return all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.

• Log and record information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.

• Enter service and route data into Company system for billing and route scheduling purposes.

• Exemplify high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.

• Perform other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Experience responding to inbound sales inquiries, upselling and closing new business opportunities.

• Waste or service industry experience.

MINIMUM REQUIREMENTS:

• Minimum of 2 years of experience in a customer service or higher volume sales environment.

• Experience working in a team environment.

START DATE: November 30th, 2026

SCHEDULE: You must be available to work any 40-hour work week between 7:30am-7:00pm PST Monday through Friday. Expect the first shift after training to be 8:30am-5:15pm PST. Our call center has two shift realignments a year.

TRAINING: Paid training. No time off allowed during orientation, training, and nesting period. The training schedule is 8:15am-5:00pm PST.

PAY RATE: $21.75/hour 

REMOTE WORK: Both training and the position will be work from home. The company provides equipment, and the employee supplies the internet, a hard-wired internet connection, and a distraction-free work environment. 

Internet Requirements: Ping/Latency 100ms or less; Download 50MBPS; Upload 10MPBS; Packet loss 0% (Cannot use: Mobil hot-spot, tethering, or Satellite ISP service)

Remote Requirements: Employees are required to be on video in internal meetings and trainings.

FIRST 90 DAYS: To ensure optimal development and early career success, we ask that hires refrain from using PTO during the first 90 days of employment. Christmas Day and New Years Day are paid holidays that the office is closed.

Pay Range:

Bonus Plan Details (if applicable):

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO)

• Benefits https://jobs.republicservices.com/us/en/about-us/benefits

• Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

Sustainability Innovation

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global

Job Posting End Date

The Company expects to accept applications for this position until the posting end date but encourages interested applicants to apply as soon as possible.