Call Center Agent (Medicare, 100% Remote)

About EngageCX

For over two decades, EngageCX has brought technology and people together to deliver exceptional customer experiences for our clients while giving skilled people like you the benefit of working from the comfort and convenience of your home office. EngageCX is a virtual call center offering those dedicated to working from home options since 2009 (formerly ViaSource Solutions). Whether you are seeking to work for years to come or contract for a season, we have options and positions that will suit your needs!

The work will connect you to new challenges, people, and experiences via our call center solutions. Over 90% of our supervisors and managers come from within our evolving workforce, as demonstrated by several individuals who have spent over a decade working on various projects with us.

We proudly offer:

• Training to improve and further your skills.
• Various opportunities for growth within the company.
• Weekly direct deposits.
• We never require a fee to apply and work with us!

About the role

Be the first friendly voice consumers hear when they call in about Medicare plan benefits! As a Call Center Agent, You'll gather basic information and connect eligible callers with a licensed Medicare agent — no insurance license or sales required. This position is a 1099/contract role and is expected to run through mid-December.

What you'll do

• Answer inbound calls from consumers responding to Medicare ads
• Follow an approved script and TCPA/compliance guidelines
• Ask a few qualifying questions and capture accurate information
• Warmly transfer qualified callers to a licensed Medicare agent
• Log call details and maintain strong attendance and productivity

What you'll bring

• Clear, confident phone communication and active listening
• Comfort following a script while still sounding natural
• Attention to detail in a fast-paced, high-volume environment
• Reliable internet and a quiet remote workspace (if applicable)
• Call center, customer service, or Medicare experience is a plus — not required

Schedule

Shifts currently run 9:00 AM – 6:00 PM ET, with expanded and later shifts opening up as we head into the Medicare Annual Enrollment Period (AEP) — our busiest season. Flexible availability, especially on Saturdays, is a big plus.

Why this role?

This is an inbound-only position — no selling, no enrolling, just great first impressions. Leads Marketplace is an ongoing campaign, so while AEP brings the highest volume, opportunities may be available after the project end date.

System requirements

• Newer desktop PC or laptop (sorry, Macs, Chromebooks, tablets, or school computers are prohibited)
• Windows 11
• Minimum 8.0 GB of available RAM (16.0 GB preferred)
• Minimum 1.0 GB of physical available memory
• Dual-ear USB headset with noise-cancelling microphone
• Working webcam available for use
• Must be hardwired to your internet using an Ethernet cord
• Use of wireless, satellite connections, or VPN is prohibited
• Minimum 50 MBPS download, 35 Mbps upload, a ping of 15 or less, with 99% connectivity to the internet provider
• Laptop users must have and use an external keyboard and mouse
• Dual monitors are preferred

Location requirements

We hire in the following 22 states*:

AL, AR, FL, GA, IA, IN, KS, KY, LA, MI, MO, MS, NC, NE, NV, OH, OK, PA, SC, TN, TX, WV

*Applicants will be asked to provide photo identification and a valid utility bill to verify residency

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