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Dutch-speaking Agent – Thessaloniki, Greece

Savior Artigos Texteis Lda

Role overview

Qualifications

  • Native-level or C1 proficiency in Dutch
  • B2 proficiency in English
  • Previous experience in Customer Care & Technical Support preferred
  • Minimum of 6 months experience as a Contact Center Agent for Remote Assistance roles

Responsibilities

  • Provide frontline customer support via inbound phone and email
  • Perform remote troubleshooting for appliance issues
  • Assist customers with finding and ordering spare parts
  • Arrange and coordinate service appointments with technicians

Key facts

  • Remote from: Greece
  • Full time
  • English, Dutch

Hard skills

Other skills

  • Video Conferencing
  • Remote Troubleshooting
  • Mechanical Aptitude
  • Problem Solving
  • Teamwork
  • Communication

About the company

Savior Artigos Texteis Lda logo

Savior Artigos Texteis Lda

Textiles Manufacturing

Savior was founded in 1986 and already has extensive experience in the textile sector. With the global market as our main target, our activity stands out, above all, for its strong commitment to quality, diversity and rigor. We aim to offer the best service and fully satisfy the customer. Our portfolio consists of a wide range of clothing products in the most varied aspects, ensuring that we are always at the forefront of market trends. Completely adapted to today's needs, we look to the future with maximum responsibility, competitiveness and innovation, without ever leaving aside social and environmental issues. With the greatest dedication and objectivity, we believe we are on the right path to becoming the ideal partner in the textile sector.

Company details

Company typeStartup
IndustryTextiles Manufacturing
Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

As an Agent, you will be a crucial part of our customer support team, providing exceptional service for a renowned brand. This role involves offering frontline support across two key areas: Customer Care & Technical Support, and a leading home-appliances brand Remote Assistance. You will engage with customers via inbound phone and email, addressing a wide range of inquiries from basic troubleshooting and appliance setup to arranging service appointments and assisting with spare parts. For a leading home-appliances brand Remote Assistance, you will specialize in advanced technical troubleshooting, utilizing video calls and remote diagnostic software to resolve complex issues with premium appliances. Your expertise will ensure customer satisfaction, whether resolving issues remotely or coordinating seamless on-site technician visits.

Key Responsibilities

  • Provide frontline customer support via inbound phone and email, addressing inquiries related to product usage, troubleshooting, and service needs.
  • Perform remote troubleshooting for appliance issues, guiding customers through solutions.
  • Assist customers with finding and ordering spare parts.
  • Arrange and coordinate service appointments with a leading home-appliances brand technicians.
  • Deliver advanced technical support and remote assistance using tools such as video calls and remote diagnostic software.
  • Identify and resolve faults in premium appliances, ensuring optimal functionality.
  • Coordinate seamless on-site technician visits when remote solutions are not feasible, ensuring customer satisfaction.

What We're Looking For

  • Native-level or C1 proficiency in Dutch.
  • B2 proficiency in English (for training purposes).
  • For Customer Care & Technical Support roles, previous experience is preferred but not strictly required.
  • For a leading home-appliances brand Remote Assistance roles, a minimum of 6 months of experience as a Contact
  • Center Agent, preferably with the a leading home-appliances brand account, is required.
  • Relatively advanced PC knowledge.
  • Basic general technical and mechanical knowledge.

What's on Offer

  • Base salary on 14th months, plus performance and attendance bonus
  • Remote work setting (only from Greece)
  • Full relocation support for international candidates 
  • Employee benefit programm 

Put your technical skills to work in a dynamic, international team. Apply now!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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