Solutions Director

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role:

We are seeking a strategic and customer-obsessed Solutions Director to own the development, execution, and lifecycle of our Health Plan/Health System new solutions. 

Working in close partnership with our Sales, Product, Clinical, and Finance orgs, the Solution Director will be responsible for commercializing our services technology and to solve critical business problems.

Responsibilities

1. Solution Development & Packaging:

Partner with our Network and Clinical teams to define, standardize, and document the services included in the solution, including service KPIs, customer SLAs, differentiation, and pricing. 

Work with Pricing and Finance teams to develop compelling and profitable pricing and packaging models for the solution.

Collaborate closely with Product Management to influence the technology platform roadmap, ensuring it supports the needs of the overall solution.

2. Go-to-Market & Enablement:

Partner with GM and Product Marketing to develop clear and compelling solution positioning, value propositions, and messaging for internal and external audiences.

Partner with Enablement to develop materials, including solution briefs, presentations, battle cards, ROI calculators, and proposal templates.

Act as a subject matter expert (SME) for the solution, supporting the sales and pre-sales teams on critical sales with customers and prospects.

Help train the sales, pre-sales, and customer development teams on the solution's value proposition and delivery model.

3. Performance & Lifecycle Management:

Define and track key performance indicators (KPIs) for the solution, such as revenue, margin, market share, customer adoption, operational efficiency and customer satisfaction.

Establish a continuous feedback loop with customers, sales, product, and clinical teams to gather insights and drive iterative improvements to the solution.

Help to manage the entire solution lifecycle, from launch to renewal, making strategic decisions to optimize performance.

Qualifications

10+ years of experience in a strategic role within an enterprise B2B technology or health care company. Relevant experience includes product management, product marketing, sales leadership, client development, and/or management consulting.

Demonstrated experience defining and launching complex solutions that bundle software/technology with services.

Strong business acumen and analytical skills, with experience building business cases and using data to drive decisions.

Proven ability to lead and influence cross-functional teams without direct authority.

Exceptional ability to communicate complex technical and business concepts to a variety of stakeholders, from C-level executives to Product Managers.

Skilled in engaging with prospects and customers/clients as part of a sales process.

Preferred Qualifications

MBA or other advanced degree.

Experience with value-based pricing and solution packaging strategies.

Experience in health care and health plan contracting

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."