Sales Advocate Specialist Multilatina

Essential Functions

• Partner with the Account Executive (AE) to support pre-sales activities throughout the Lead-to-Quote (L2Q) process.
• Serve as backup for the AE and provide administrative support when needed.
• Manage the full MACD (Move, Add, Change, Disconnect) process for existing services, acting as a primary point of contact for clients.
• Independently process small sales opportunities, including service upgrades, downgrades, and additions, in accordance with company policies.
• Coordinate with internal stakeholders, including Pre-Sales, Finance, Sales Operations, Account Executives, and Pre-Sales Engineers across LATAM, to ensure timely delivery of client quotes and solutions.
• Execute all commercial processes required to support MACDs and other assigned sales activities.
• Ensure client requirements are completed to facilitate closed deals, including vendor registration, purchase orders (POs), and billing-related documentation.
• Coordinate with clients and the Legal department to manage contracts and supporting documentation, including NDAs, MSAs, service agreements, addendums, and related documents.
• Work closely with Sales Operations to ensure closed deals are processed into orders efficiently and accurately.
• Maintain accurate and up-to-date information in Salesforce and other company systems.
• Proactively escalate issues and coordinate resolutions to ensure a positive customer experience and timely issue resolution.

Qualifications

Education

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred.
• Equivalent professional experience may be considered in place of formal education.

Experience

• 4-6 years of experience supporting large B2B customer accounts in a Customer Care, Account Management, or Sales Support environment; or
• 3+ years of experience in a sales, account coordination, or customer care role; or
• A combination of sales and customer service experience in a B2B environment.

Preferred Skills

• Experience supporting telecommunications, technology, or managed services customers.
• Strong customer service, relationship management, and organizational skills.
• Ability to manage multiple projects and priorities simultaneously.
• Experience working with Salesforce or similar CRM platforms.
• Strong communication and cross-functional coordination skills.
• Detail-oriented with the ability to follow processes and drive tasks to completion.