ICT Analyst

About Kerry

About the role

We are seeking a Business Analyst to join our Commercial Digital Platforms team, supporting the delivery and continuous improvement of a portfolio of business-critical digital products and services.

As a Business Analyst here at Kerry, you will work closely with business stakeholders, product owners, architects, UX specialists and software engineers to understand business challenges, identify opportunities for improvement, and translate requirements into actionable outcomes for delivery teams. This role support’s the full product lifecycle, from discovery and requirements gathering through to testing, deployment and business adoption.

As Kerry continues to expand its use of Artificial Intelligence, the successful candidate will help identify opportunities to streamline business processes through AI-powered capabilities including Microsoft Copilot, Copilot Agents and workflow automation solutions. The role will also partner with software engineering teams that leverage agentic development tools and AI-assisted coding practices to accelerate delivery and improve product quality.

Here at Kerry, we operate a hybrid working model of 3 days in the Naas office and 2 days working remotely. 

Key responsibilities

• Gather, analyse and document business requirements through workshops, interviews and stakeholder engagement.
• Partner with Product Owners to shape, refine and prioritise product backlogs aligned to business value and strategic objectives.
• Facilitate collaboration between business stakeholders and technical teams.
• Facilitate feature shaping, requirements refinement and readiness reviews to ensure delivery teams have sufficient detail to commence development.
• Create and maintain user stories, acceptance criteria, process maps and functional requirements.
• Own requirements through the full lifecycle from discovery through implementation and release, ensuring traceability from business objective to delivered solution.
• Analyse existing business processes and identify opportunities for simplification, automation and digital transformation.
• Support User Acceptance Testing (UAT), defect triage and business sign-off activities.
• Operate across a portfolio of digital products, balancing competing priorities and stakeholder needs.
• Assist with change management, stakeholder communications and solution adoption.
• Collaborate with AI-enabled delivery teams to ensure business requirements are effectively translated into high-quality digital solutions.
• Identify opportunities to leverage Copilot, Copilot Agents and automation technologies to improve business efficiency and user experience.

Qualifications and skills

• Requirements gathering and documentation
• Process mapping and process improvement
• User story development
• Stakeholder management
• Problem solving and analytical thinking
• Workshop facilitation
• Business process modelling
• Strong written and verbal communication skills

Digital & AI Mindset

• Experience in digital transformation and emerging technologies.
• Ability to identify opportunities for automation and AI-driven process improvements.
• Understanding of how AI assistants, Copilots and intelligent automation can improve business workflows.
• Comfortable working alongside software development teams using AI-assisted and agentic development approaches.

Delivery & Collaboration

• Agile ways of working.
• Ability to work effectively across business and technical teams.
• Strong organisational and prioritisation skills.
• Attention to detail and ability to manage multiple work items simultaneously.

Technology & Platform Experience

Experience with the following technologies is desirable:

• Azure DevOps (ADO)
• Microsoft Copilot & Copilot Agents
• Salesforce
• SAP
• Microsoft 365
• Enterprise Integration & APIs
• Test Automation Software

Experience:

• Previous experience as a Business Analyst, Digital Analyst, Systems Analyst, Process Analyst or similar role.
• Experience working with business stakeholders to gather and document requirements.
• Supporting software, digital, process improvement or transformation initiatives.
• Experience creating process documentation, user stories or functional requirements.
• Strong communication and stakeholder engagement skills.

Desirable

• Exposure in Agile delivery environments.
• Experience working with Salesforce, SAP or similar enterprise platforms.
• Proficiency in supporting customer-facing digital products, workflow tools or business applications.
• Experience identifying opportunities for automation, AI adoption or process optimisation.

Qualifications

• Bachelor's degree in Business, Information Systems, Technology, Engineering or a related discipline.

Desirable

• Agile, Scrum or Product Owner certification.
• Lean Six Sigma qualification.
• AI, Automation or Digital Transformation related certifications.

Ideal Candidate

We're looking for a curious, collaborative and digitally minded Business Analyst who enjoys understanding business problems, working with stakeholders and helping deliver practical solutions. The successful candidate will be comfortable operating in a modern Agile environment, collaborating with AI-enabled engineering teams, and helping the organisation realise value from technologies such as Copilot, Copilot Agents, Salesforce and SAP.

Why Kerry

In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.

Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit.  We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.

Please note: We do not accept CVs or candidate profiles from recruitment agencies where Kerry terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers.