Client Relations Specialist

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences.  LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends. Under the general supervision, the Client Relations Specialist will provide direct support to Client Relations to perform related work as required. 

Essential Functions:

• Managing all aspects of initial communication with Clients across various channels

• Maintaining comprehensive Client Profiles

• Qualifying leads by performing an initial assessment of the client’s background and request.

• Assigning favorable and high value leads to Client Relations Directors

• Assisting the Client Relations team in all stages of the deal-closing process

• Maintaining the accuracy of data in our CRM system

• Tracing lead sources to support future marketing initiatives

• Confirm availability and pricing of suitable options for active requests during non-central shifts (by communicating with owners and partners via text, email, or call)

• Develop proposals using the CRM system accurately and efficiently during non-central shifts (by choosing the right options, checking if they are already a part of the Property Management System, preparing pricing, and putting together a map, if required)

• Prepare Booking Summary and file documents

• Handle and send different types of Contracts

• Distributing information to team and stakeholders

• Overseeing all activities within the shift and team in the absence of a Team Lead

• Performing other tasks assigned by the Client Relations Director - Operations.