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Program Manager/Engagement Manager (386)

iTech AG

Role overview

Qualifications

  • Minimum of 7 years of professional experience, with at least 3 years focused on the ServiceNow platform.
  • Proven experience in ServiceNow project and program management, ideally including presales, prototypes, and demo activities.
  • Strong understanding of Agile methodologies and IT modernization principles.
  • Excellent written and communications skills.

Responsibilities

  • Lead and manage initiatives that showcase the capabilities of the ServiceNow platform.
  • Collaborate with technical architects and leadership to design and deliver compelling demos and prototypes.
  • Coordinate activities across multiple ServiceNow-focused projects.
  • Act as a key advisor in presales and program activities, understanding customer needs and developing solutions.

Key facts

Hard skills

Other skills

  • Program Management
  • Communication
  • Teamwork

About the company

iTech AG logo

iTech AG

IT Services & IT Consulting

iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results. Founded in 2008, our firm began with a small core team eager to help organizations embrace agility to thrive in today's digital world. Since then, our team has grown significantly, and our capabilities have evolved too. Today, our services include: • Management Consulting • Agile Transformation • Portfolio, Program & Project Management • Digital Platforms • Digital Innovations • Cloud & Infrastructure • Cybersecurity In 2015, iTech AG was certified as an 8(a) disadvantaged small business by the U.S. Small Business Administration. This enabled us to develop a stronger presence in the federal market by enabling agencies to procure our services quickly and efficiently. In the past, we’ve completed numerous large-scale projects for our customers, including: • Moving 80,000 users over to Office 365 • Building a Supply Chain Asset Management system that manages over 21,700 tons of commodities every quarter • Rationalizing, migrating, and modernizing or retiring over 14,000 applications and databases • Supporting and maintaining over $62 million of federal IT budget Our customers trust us with complex projects thanks to our commitment to four key values. Because we’re innovative and versatile, we find new ways to solve problems using the latest technologies, methodologies and business practices. And because we’re people-first and customer-centric, our skilled and enthusiastic team goes above and beyond to get results for the organizations we partner with.

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size51 - 200

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Job description

OVERVIEWiTech AG is seeking a Technical Project/Program Manager to lead initiatives centered around ServiceNow presales, prototypes, and solution delivery across multiple projects and programs. This role focuses on strategic leadership, enabling innovation through collaboration with architects, developing compelling demos and prototypes, and aligning solutions with customer needs and business growth objectives. The ideal candidate will combine program management expertise with deep knowledge of the ServiceNow platform to drive IT modernization and deliver transformative solutions, manage the launch of new offerings, and support marketing and documentation of new solutions. This position offers the opportunity to contribute directly to iTech AG’s growth as a ServiceNow Elite Partner by fostering innovation, supporting business development, and enhancing technical delivery. ROLES AND RESPONSIBILITIES
  • Lead and manage initiatives that showcase the capabilities of the ServiceNow platform, driving innovation through pre-sales, prototypes, and internal lab development, working with ServiceNow to launch offerings, and support documentation for launching of internal offerings.  
  • Collaborate with technical architects and leadership to design and deliver compelling demos, prototypes, and proposal content that align with customer missions and iTech AG’s strategic objectives. Create compelling PowerPoints and recordings of key demos, features, and benefits. 
  • Coordinate activities across multiple ServiceNow-focused projects, ensuring alignment with iTech AG’s innovation and growth goals while delivering value to federal customers. 
  • Act as a key advisor in presales and program activities, understanding customer needs, developing solutions, and articulating the value of ServiceNow in modernizing IT and business processes. 
  • Partner with cross-functional teams, including technical architects, developers, and capture teams, to ensure high-quality outcomes and continuous improvement. 
  • Support proposal development, writing, and presales customer meetings. Coordinate meetings, and action items, and track trends, capabilities, and best practices to inform strategy and solution development. 
  • Perform other duties as assigned.
MINIMUM QUALIFICATIONS
  • Minimum of 7 years of professional experience, with at least 3 years focused on the ServiceNow platform. 
  • Proven experience in ServiceNow project and program management, ideally including presales, prototypes, and demo activities. 
  • Strong understanding of Agile methodologies and IT modernization principles. 
  • Excellent written and communications skills.
  • Experience in crafting proposal content and contributing to business development efforts. 
EDUCATION AND CERTIFICATIONS
  • Bachelor's degree or higher.
  • PMP required
PREFERRED QUALIFICATIONS
  • ServiceNow certifications preferred 
SECURITY CLEARANCE
  • Active Public Trust or the ability to obtain a Public Trust. 
  • Pursuant to a government contract, this position requires U.S. Citizenship.
Equal Opportunity Employer, including disability and veterans. 

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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