Referral Specialist

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Job Overview

The Physician Referral Specialist serves as the first point of and primary contact for all referrals initiated by a medical professional.  This role will build and maintain relationships with physicians and physician office representatives and create an expedited path for the patient through the financial, scheduling and treatment phases.  The Physician Referral Specialist directly partners with Empowerment, Business Services, Finance, Clinical/Hospital Operations, Clinical Staff, and Physician Relations.  In addition to managing the referral process, this role will also serve as the primary owner for internal and contracted medical staff to build engagement and referral growth.  Finally, the Physician Referral Specialist will also actively manage a portfolio of physician contacts that practice outside of designated geographies activated by Physician Relations field staff to build and maintain referral relationships.  This role will have extremely high visibility and responsibility for physician satisfaction and referral growth.  The role requires extensive experience with and knowledge of HIPAA and other regulations.

Job Qualifications

• Bachelor’s degree in Business, Healthcare Management, or related degree or related experience

• 3-5 years of experience in healthcare setting, clinic preferred

• Excellent communication skills

• Ability to manage multiple priorities

• Strong process development skills

• Working knowledge of Microsoft Office - Excel, Power point, Word, Outlook

• Ability to work independently with minimal supervision

• Extensive experience with and knowledge of HIPAA laws

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.

Please note: City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings, emails or interviews.

• Apply only through our official website or trusted partner platforms.
• City of Hope will never request payment or fees at any stage of the hiring process.
• We will not request sensitive personal or financial information prior to the acceptance of a formal offer.
• All communications will come from official @coh.org email addresses.
• Interviews are conducted only through approved, professional channels.
• Be cautious of unsolicited communications, urgent requests or opportunities that seem inconsistent with standard hiring practices.
• If you receive any suspicious communication, please report it to careers@coh.org.