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Scheduler II

Role overview

Qualifications

  • 1 year of applicable experience
  • Strong customer service skills
  • Willingness to work
  • Adaptable and eager to learn

Responsibilities

  • Scheduling tests, procedures, treatments, and services with limited supervision
  • Determining financial accountability providing information and referrals proactively
  • Problem-solving concerns and issues
  • Providing patient instructions and education regarding preparations for tests and procedures

Key facts

Hard skills

Other skills

  • Scheduling
  • Customer Service
  • Problem Solving
  • Adaptability
  • Teamwork
  • Communication

About the company

Saint Luke's Health System logo

Saint Luke's Health System

Hospitals & Health Care

Saint Luke's Health System is a faith-based, nonprofit aligned health system committed to the highest levels of excellence in providing health care and health related services in a caring environment. We are dedicated to enhancing the physical, mental and spiritual health of the communities we serve.Saint Luke’s Health System includes 18 hospitals across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, and more. Saint Luke’s offers:*The region’s only heart transplant program, and one of the nation’s leading cardiovascular disease outcome research programs, at Saint Luke’s Mid America Heart Institute*Treatment for complex brain and spinal cord diseases, and the nation’s leading stroke reversal program dedicated to preventing and treating stroke, at Saint Luke’s Neuroscience Institute*A Level I trauma center*Advanced surgical care*Liver and kidney transplantation programs*A comprehensive maternal-fetal diagnostic and treatment center*A Level III Neonatal Intensive Care Unit (the highest level of neonatal care according to national standards)*An eICU, an innovative electronic intensive care patient care and monitoring program that spans multiple hospitals throughout the region and enhances outstanding bedside care*A nationally recognized children's behavioral health centerSaint Luke’s Health System Hospitals include:Saint Luke’s Hospital of Kansas CitySaint Luke’s East Hospital – Lee’s Summit, MOSaint Luke’s North Hospital – Barry RoadSaint Luke’s North Hospital – SmithvilleSaint Luke’s South Hospital – Overland Park, KSCrittenton Children’s Center – Kansas City, MOAnderson County Hospital – Garnett, KSHedrick Medical Center – Chillicothe, MOWright Memorial Hospital – Trenton, MOSaint Luke’s Cushing Hospital – Leavenworth, KSSaint Luke's Home Care and Hospice House - Kansas CityAllen County Regional Hospital - Iola, KSThe best place to get care. The best place to give care.

Company details

Company typeXLarge
IndustryHospitals & Health Care
Company size10001

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Job description

Job Description​

Saint Luke’s Centralized Scheduling in Kansas City is seeking a Scheduler to join our team. You will have the opportunity to provide customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS.

This is a remote position that must be located in the Kansas City area.

Shift Details: Monday- Friday 8:30am-5:00pm

Responsibilities: 

  • Scheduling tests, procedures, treatments and services with limited supervision. 

  • Determining financial accountability providing information and referrals proactively. 

  • Problem solving concerns and issues. 

  • Providing patient instructions and education regarding preparations for tests and procedures. 

  • Regularly assists in co-worker training. Consistently works on special projects. 

  • Consistently and accurately completes patient scheduling with limited supervision. 

  • Achieves quality score for career ladder level II as determined by Patient Access Leadership. 

  • Ability to perform scheduling in at least 2 locations within scope of the position. 

  • Consistently demonstrates the ability to problem solve customer concerns. 

  • Consistently scores 95% on customer reviews. 

  • May be part of helping develop the need for changes in department processes. 

  • Productivity goals exceeded by up to 20% where applicable. 

We are looking for someone that is excited about working with people and has a positive attitude. The ideal candidate has strong customer service skills, willingness to work, is adaptable and eager to learn. This position will require you to work autonomously as well as with a team.   

Why Saint Luke’s? 

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees: 

  • Medical health plans 

  • Tuition reimbursement 

  • Paid time off 

  • Retirement contributions 

  • Employee Assistance Program 

Job Requirements

Applicable Experience:

1 year

Job Details

Full TimeDay (United States of America)

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
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