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Analista de Suporte N1 e N2 |PRINCIPIA - RJ

Role overview

Qualifications

  • Experience in remote and onsite technical support
  • Knowledge in hardware, software, and peripherals troubleshooting
  • Basic network administration skills
  • Familiarity with corporate systems and ERP software

Responsibilities

  • Manage technical support tickets (N1/N2)
  • Implement and standardize machines for users
  • Install, configure, and troubleshoot hardware and software
  • Provide support for Samsung, Dell products, and thermal printers

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Teamwork
  • Communication

About the company

PRINCIPIA logo

PRINCIPIA

Personal Care Products / Cosmetics

Dermocosméticos de alta performance com transparência e preços justos.

Company details

IndustryPersonal Care Products / Cosmetics
Company size51 - 200

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Job description

Atendimento a chamados de suporte técnico remoto e presencial (N1/N2)
Implantação e padronização de máquinas para usuários
Instalação, configuração e troubleshooting de hardware, software e periféricos
Suporte a equipamentos Samsung, Dell e impressoras térmicas
Configuração de BIOS, RAID, NVMe e instalação de Windows corporativo
Administração básica de rede e diagnóstico de falhas (TCP/IP, Wi-Fi, conectividade)
Suporte a autenticação, BitLocker e políticas corporativas
Setup de ambientes corporativos e pontos de venda (POS/PDV)
Implantação e configuração de quiosques
Apoio em inauguração de unidades e ambientes logísticos
Suporte ao sistema Bling (ERP) e demais sistemas corporativos
Configuração e suporte de transmissão ao vivo
Manutenção preventiva e corretiva de equipamentos
Apoio em inventário, controle de ativos de TI e documentação de processos

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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