Licensing Coordinator - US Based Remote (Eastern Time Zone)

Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.

Summary:  The Licensing Coordinator is responsible for performing licensing duties for the Company’s Licensing & Affiliation Center of Excellence.  This includes maintaining the sales associate database (Trident & Agent Hub), working with state agencies to ensure that sales associates licensing is current and compliant, supporting the field office staff with the onboarding of new sales associates and acting as a general resource for Licensing & Affiliation related questions/issues. 

This position will support the Eastern Time Zone; candidates must be willing and able to work within Eastern Time Zone hours. 

Essential Job Duties: 

• Coordination of Licensing Compliance: Under the direction of the supervisor, responsible for ensuring that all sales associate licenses remain current with required state agencies.  This includes but is not limited to:
  • Work with field office administration and agents to receive proper record/documentation of continuing education credits.                                    
  • Audit rosters after each renewal period and work with field to ensure non-renewed licensees are either renewed or disassociated in a timely manner

  • Communicate regularly with field personnel regarding missing paperwork and other licensing issues

• Database Management:  Responsible for maintaining company database for Sales Associates (Trident).  This includes but is not limited to:
  • Entering all new sales associates into Trident
  • Process all onboarding paperwork for sales associates and ensure that files are complete and uploaded to online file management system (OnBase)
  • Process all updates for existing Sales Associates in Trident (i.e. updating commission splits, office changes, etc.)
  • Process all disassociations of Sales Associates within company standard timelines

  • Willingness to learn and embrace new technology is essential.

• Record Keeping:  Responsible for maintaining sales associates files.  This includes but is not limited to:
  • Uploading new sales associates’ documents, updating files for existing sales associates and disassociations of sales associates.
  • Follow up with administrative staff in local offices to procure any missing paperwork for new or existing Sales Associates.

Other Duties:  

• Weekly and monthly reporting as requested by departments
• Act as resource for general licensing related questions from staff and sales associates.
• Coordinate verifications of association for sales associates.
• Other administrative responsibilities as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Basic Qualifications:

• High School Diploma or equivalent work experience required.
• Two plus years of prior administrative experience required.
• Database entry experience preferred.
• Prior Real Estate experience strongly preferred.
• Strong customer service and creative problem solving experience. 
• Technologically proficient in all areas including but not limited to: familiarity with various operating systems on PCs and ability to learn and navigate computer software and hardware 
• Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, PowerPoint, and Adobe programs such as Adobe Acrobat
• Strong verbal and written communication skills.
• Ability to interact successfully with both internal and external customers at all levels.
• Ability to multi-task, prioritize and be flexible with changing business needs in a team environment.