Technology Analyst

Overview:

Join Us in Making a Difference!

Change Grow Live is a charity committed to the belief that we can positively impact the lives of our Service Users. We offer support and respect in a safe environment, treating each user as an individual and working collaboratively to discover the right treatment and care options.

Our core values – 'Be open, be compassionate, and be bold' – guide our team members daily in achieving our mission of empowering individuals to transform their lives, fostering personal growth, and embracing life to its full potential.

We have an exciting opportunity for an Technolohy Analyst 

We are looking for a proactive and analytical Technology Analyst to join our Technology Projects and Innovation team. This is an exciting opportunity to work across the organisation, turning business challenges, ideas, and opportunities into clear technology requirements that drive meaningful change. As a Technology Analyst, you will engage with stakeholders from across the business to understand current processes, identify improvement opportunities, and translate business needs into well-defined requirements for delivery by project or technical teams. You'll play a key role in ensuring technology solutions improve the quality, efficiency, and effectiveness of the services we provide. 

Location: Remote with opportunity to work from your closest regional hub, regular travel to CGL locations when required.

Hours: Fulltime, 37.5 hours per week

Contract Type: Permanent

Responsibilities:

About the role:

• Liaise with colleagues across CGL to capture and document current processes to support existing projects or new requests for support
• Liaise with colleagues across CGL to understand issues and challenges and capture requirements to support new workstreams within IT
• Analyse, refine, report, and confirm processes and issues with all stakeholders
• Document processes, identifying areas of improvement of efficiency and quality through process mapping
• Effectively communicate between team members and stakeholders in a timely and clear fashion
• Conduct meetings and presentations to share ideas and findings.
• Set and continually manage project expectations with team members and other stakeholders
• Assess current Processes/Procedures and make recommendations where appropriate for improvements
• Conduct solution reviews and create a recommendations report

About you:

• Excellent communication and stakeholder management skills
• The ability to empathise with the users of our services, and be patient and supportive
• Strong IT knowledge including excellent knowledge of all Microsoft applications
• Experience of effectively managing relationships with stakeholders and producing clear information to stakeholders in a non-technical manner
• Experience of proven analytical and problem-solving abilities and recommending solutions to business problems.
• Highly organised and experience working in an administrative role.
• Knowledge of project management principles.
• Experience of writing and presenting reports
• Excellent time management
  Good skills in data analysis, data reporting, flowcharts, project timelines

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

This role offers the opportunity to influence how technology supports our organisation and our services. You'll work on a diverse range of projects, collaborate with stakeholders across the business, and help drive innovation and continuous improvement.

If you're a motivated analyst who enjoys solving problems, improving processes, and delivering positive change, we'd love to hear from you.

Salary Range (pro rata if part time): CGL points 40 to 42 (£45,583.51 - £47,850.69) ILW / OLW /Fringe: N/A - Outside London Weighting Area Closing Date: 25/9/2026 If you have any questions on this opportunity that you would like to talk through please contact us using the below details:: Bobby Evans | bobby.evans@cgl.org.uk  : This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.