AVMA Customer Service Representative - Professional Liability

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Customer Service Representative for Professional Liability provides frontline support to policyholders, addressing inquiries and resolving issues related to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retention, and the overall success of the Customer Service team. Collaboration, teamwork, and strong communication within the team are key to success. 

Your Impact: 

• Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner. 
• Escalate complex issues to senior team members or management as needed. 
• Research and resolve customer questions related to coverage, claims, billing, and policy details. 
• Maintain accurate records of customer interactions and transactions. 
• Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor.
• Perform various data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party. 
• Meet production quotas and quality standards as set forth by management. 

Successful Candidates Will Have: 

• Minimum education of a high school diploma or equivalent. 
• 1 to 2 years of customer service or call center experience. 
• Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage. 
• Strong communication and problem-solving skills. 
• Ability to work in a fast-paced environment and handle multiple tasks. 
• Property & Casualty (IL) preferred or ability to obtain.

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.