Implementation Specialist

Position Summary:

The successful candidate will join our Implementations team, to implement Accuro®EMR, our top rated Electronic Medical Record software program, to medical clinics across Canada. The Implementation Specialist will primarily work with clinic staff and providers to train Accuro®EMR and to support them on workflows and best practices including billing, scheduling, lab results and medical records. This position involves both onsite and remote implementation services and requires travel (up to 50%) to provider clinics across Canada.

Competencies Critical for Success:

• Problem Solver - Natural energy and passion for recommendations with a demonstrated ability to distil complex issues to their essence and articulate a compelling case in resolving process issues that impact our customers.
• Solution-oriented Thinker - Ability to understand and work within organizational parameters, but be able to think creatively and “outside the box” in finding opportunities to resolve internal process related issues.
• Strong Relationship Management Skills - Highly collaborative with the ability to quickly establish credibility internally and externally, demonstrating a high level of tact, polish, confidence and humility along with strong communication skills. 
• Results-oriented - Communicates clearly, drives accountability for results and demonstrates behavior that is consistent with the organizational values. 
• Consensus Builder - Ability to influence others and build consensus and commitment to a recommended direction while managing multiple stakeholders. Must exude a natural energy and passion for his/her recommendations. 

Primary Responsibilities: 

• Conduct workflow, complete configuration as needed, deliver onsite and remote training, provide go live and transition support.
• Perform all implementation tasks / activities as specified within the project plan.
• Demonstrate full knowledge of product(s) and establish areas of expertise.
• Provide timely communications to the Project Management Team on progress and any issues that need to be escalated.
• Become involved in the continual improvement of the implementation, training and project management materials and best practices.
• Communicate and liaise with the client to ensure effective implementation of Accuro®
• Prepare written reports and recommendations for management and clients on implementation and training activities, and implementation progress, including problem escalation and resolution when necessary.
• Maintain application and business knowledge.
• Participate in and provide training activities for internal personnel and additional tasks, responsibilities and special projects as assigned.
• Ability to travel across Canada and have flexible hours for implementation & customer support.
• Conduct software demonstrations for clients and prospective clients
• Additional duties as required.

Additional Duties and Expectations: 

• Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,  
• Contribute to the organization’s positive image both internally and externally,  
• Perform other duties consistent with the position, as reasonably directed by your manager.  

Qualifications, Education and Experience Requirements: 

• Post-secondary education with a technical and/or medical background or equivalent experience
• Experience in training adults one-on-one and/or in groups
• Previous experience working in a medical or technical field.
• Previous software implementations experience is considered an asset.
• MOA experience is considered an asset.
• Accuro experience is considered an asset. 
• Ability to work both independently and cohesively in a long-distance team environment.
• Effective and proven interpersonal and communication skills
• Detail oriented, possess superior organizational and follow up skills.
• Must have a valid driver’s license and vehicle.

Compensation and Logistics:

• Base salary, variable bonus established at the corporate level, competitive benefits package.
  • Hiring Range: $60,000 - $68,000 annually 
  • Final Pay for this position may depend on candidate knowledge, skills, experience and location. 
• Full-time, permanent position.
• Some travel required (<20 trips per year)