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Customer Support Specialist (L1)

Syrve

Role overview

Responsibilities

  • Registration of all client requests in the task management service
  • Ask customers targeted questions to quickly understand the root of the problem
  • Provide prompt and accurate feedback to clients
  • Properly escalate unresolved issues to appropriate internal teams

Key facts

  • Remote from: Egypt
  • Full time
  • Customer Support Specialist
  • English

Hard skills

Other skills

  • Problem Solving
  • Customer Service
  • Relationship Management

About the company

Syrve logo

Syrve

Syrve’s mission is to create remarkable, trusted tech that enables hospitality businesses to cut through the grind of everyday tasks and build a strong business advantage. Syrve introduces modern solutions to long-standing challenges that are simpler, easier, and smarter than ever before, to give customers the tools they need to operate with confidence. Syrve has a vision. We see a future where customers enjoy a truly incredible experience and can focus more on what they do best. No matter where they are. Or how they operate. For this vision to become a reality, we need to break down silos, bringing front of house, back of house, and back-office operations together to achieve a common goal. Focus on your business. We’ll drive your operation in powerful new ways. Our smart hospitality software gives you the edge. Success built in

Company details

Company typeScaleup
Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing.

Our Mission
At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work.

Our Product
Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It's a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup.


We're presently expanding our multinational team and seeking a Customer Support Specialist.

Responsibilities

  • Registration of all client requests in the task management service

  • Ask customers targeted questions to quickly understand the root of the problem

  • Provide prompt and accurate feedback to clients

  • Properly escalate unresolved issues to appropriate internal teams

  • Providing advice to clients on using the software

  • Prioritize and manage several open issues at one time

  • Receiving and resolving requests via email

  • Acting as the first line of support for all external delivery integrations

  • Creating new instructions in the knowledge base

  • Maintain jovial relationships with clients

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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