The Joblogic Story
Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.
Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.
With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.
Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.
Job Responsibilities:
- Write and Test Custom Report and Data Source using SQL to extract data from the Azure DB. Basic SQL Scripting Knowledge Required.
- Develop and Test Dynamic Informatics Dashboard by using SQL for Data Source and design respected output by using drag & drop and interactive Tools (Stimulsoft, MS BI, Klipfolio) Basic SQL Scripting Knowledge Required
- Evaluate and Spec customer requirements to Design a High Standard Electronic Forms using Form Designing Software's and Tools, No Coding Experience required.
- Gather, Validate and rectify customer data into Excel Formatted Templates and Import data in bulk for the customer using Import Utilities
- Proactively investigate Bugs reported to the team and provide effective solutions
- Be part of the Agile Development Cycle with strong communication and Documentation Skills.
- Prepare workflows and updates records in Jira and other Ticket Management Software's such as Tracker, Trello, Zendesk
- Communicate with the customer through different channels to analyse and evaluate their custom technical requirements.
- Manage customer escalations in accordance with agreed SLAs and support agreements.
- Responds to end-user problems whilst thinking outside the box to provide bespoke solutions to individual customer needs.
- Ability to Present complex technical information to non-technical audiences.
- Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.
Essential Experience and Skills:
- Degree in Computer Science, Engineering, or relevant degree.
- Minimum of 2-years (recent) of proven related experience within an organisation that provides software solutions (preferably within the service management industry).
- Strong proficiency with SQL and Experience with some of the modern relational databases
- Skilled at optimising large, complicated SQL Scripts into Refined Optimised Query.
- Ability to produce accurate and Customer Specifications Documents for Development
- Skilled in Data visualisation and Designing custom Outputs using Drag & Drop tools
- Familiarity with the Testing Code and reviewing outputs.
- Aptitude to learn new methods and follow current procedures.
- Prior experience in using Ticket Tracking/ logging tools (e.g., Zendesk, Oracle, Salesforce, Tracker and Jira).
- Prior experience with customers in screen sharing software's (e.g., Zoom, Any desk, Teams, Logmein etc).
- Excellent communication (Verbal and Written) Skills - Native.
- Excellent interpersonal skills.
- Eagerness to learn and develop skills to improve work performance.
- Be able to prioritise work based on business and customer demands.
- Willingness to work in Rotational Shift patterns as per business needs (Time Zones GMT, Eastern Time or etc).
- A team player, with the ability to communicate and work effectively with other departments.
Nice to have:
- Azure DevOps
- Hands-on experience in Jira.
- MVC.Net
- Prior Experience in Technical Queries Audit.
- Prior Experience in Testing and Procedure Building
What we Offer:
- Professional Working environment
- Market Competitive Salary
- Life Insurance & Medical Insurance (Including Family)
- OPD
- Provident Fund
- Gym Facility
- Maximum 45 Weekly Hours (Monday-Friday)
- Remote Working (During Pandemic Situation)
- Company trip
- 29 Annual Leaves. Including Bank Holidays
- 8 Sick & uncapped Compassionate Leaves (As per Company Policy)
