Job description

Remote Mortgage Customer Service Representative (NC Residents Only)

Pay: $16/hour base + performance bonuses

Schedule: Full-time, Monday–Friday | Assigned shifts between 6:00 AM – 8:00 PM MT

Location: 100% Remote – NC residents only

Join a High-Performance Team at PlusOne BPO

We’re building a high-performance, accountable team that takes ownership and delivers consistent results.

If you’re reliable, focused, and motivated to improve every day—you’ll thrive here.

Support our trusted mortgage partner helping homeowners resolve important account questions in a structured, professional environment.

What You’ll Do

Handle inbound calls from homeowners with professionalism and efficiency
Assist with payments, escrow accounts, account status, and other servicing inquiries
Deliver clear, high-quality customer service
Document all interactions accurately in our systems
Escalate complex issues to specialized teams when needed
Maintain strict compliance when handling sensitive financial information

This is a high-focus, back-to-back call environment where consistency, time management, and attention to detail are key.

What We’re Looking For

Strong customer service and communication skills (phone-based experience preferred)
Ability to stay focused and productive in a remote setting
Comfortable managing continuous inbound calls
Coachable, open to feedback, and committed to growth
Basic computer skills and ease navigating multiple systems

We’re seeking people who take ownership, stay disciplined, and follow through on commitments.

Remote Work Requirements

Compensation & Benefits

Apply Now

We are hiring immediately for multiple positions.

If you’re ready to take ownership of your performance and grow in a structured, professional environment—we want to hear from you

Compensation: $16/hr

Remote Mortgage Customer Service Representative (NC Residents Only)

Role overview