Senior CRM Administrator

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.

TaxAct is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. TaxAct is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team. 

We are seeking a Senior CRM Administrator to own the administration, governance, and continuous improvement of our Contentful headless CMS platform supporting TaxWell-family digital properties, including Drake Software and 1040.com.

This role will serve as a key Contentful resource, partnering with Marketing, Content, Product, UX, and Engineering to ensure the platform is reliable, scalable, well-governed, and effective for business users.

The ideal candidate brings strong hands-on Contentful or headless CMS experience along with the technical fluency to work effectively with engineering teams. This individual should understand how a headless CMS interacts with websites, APIs, integrations, and downstream systems and be comfortable troubleshooting issues and translating requirements between technical and non-technical teams.

The role will also help advance the use of AI and automation to improve content operations, quality, and efficiency.

Essential Duties & Responsibilities

• Serve as a primary administrator and subject matter expert for Contentful, supporting platform configuration, governance, and optimization.

• Design, maintain, and improve reusable content models, including content types, fields, references, validations, and taxonomies.

• Administer Contentful spaces, environments, users, roles, permissions, workflows, and platform configurations.

• Establish and maintain content governance standards, publishing workflows, validation rules, and platform best practices.

• Support content teams with authoring, editing, previewing, publishing, and troubleshooting.

• Manage Contentful environments and coordinate content model and configuration changes through appropriate testing and release processes.

• Partner with Engineering on APIs, integrations, webhooks, frontend dependencies, and other technical requirements involving Contentful.

• Troubleshoot CMS, configuration, publishing, and integration issues, coordinating with Engineering when development support is required.

• Translate business and content requirements into practical, scalable CMS solutions.

• Identify opportunities to improve content models, workflows, governance, and operational efficiency.

• Help identify and implement AI-assisted capabilities for content creation, enrichment, tagging, metadata, quality review, and workflow automation.

• Maintain platform documentation, standards, procedures, and training materials and provide guidance to Contentful users.

Required Experience

• 3–5+ years of experience administering, configuring, or supporting an enterprise CMS, with direct Contentful experience strongly preferred.

• Hands-on experience with headless CMS platforms, including content modeling, structured content, environments, workflows, permissions, and publishing.

• Experience designing and maintaining reusable content models and workflows.

• Strong understanding of headless CMS architecture and how content platforms interact with modern websites and digital systems.

• Technical familiarity with REST APIs, GraphQL, webhooks, integrations, and modern web applications sufficient to collaborate effectively with engineering teams.

• Experience troubleshooting CMS, configuration, publishing, and integration-related issues.

• Ability to translate business and content requirements into scalable CMS solutions.

• Strong communication, problem-solving, and organizational skills with attention to platform usability, governance, and content quality.

• Experience with AI-assisted content tools, generative AI, automation, or an interest in applying emerging AI capabilities to content operations

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com  or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.