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Account Specialist

Serasa Experian

Role overview

Qualifications

  • 2+ years of previous customer facing and sales experience
  • High school Diploma required
  • Knowledge of consumer credit reporting marketplace
  • Experience meeting sales targets and performance metrics

Responsibilities

  • Manage, retain, and drive revenue growth within existing client relationships
  • Resolve inbound client inquiries
  • Make outbound phone calls and email to existing clients
  • Enhance existing client relationships by focusing on service needs, research, and special projects

Key facts

Hard skills

Other skills

  • Sales
  • Customer Service
  • Communication
  • Teamwork
  • Problem Solving

About the company

Serasa Experian logo

Serasa Experian

IT Services & IT Consulting

Somos uma Datatech, líder global em soluções de inteligência para análise de riscos e oportunidades com foco nas jornadas de crédito, autenticação e prevenção à fraude. Temos presença global com expertise local, estamos em 30 países e atuamos há 55 anos no mercado brasileiro. Contamos com os melhores talentos, mais de 21 mil colaboradores no mundo e quase 5 mil no Brasil. Trabalhamos sempre para criar um ambiente diverso e equilibrado para todas as nossas pessoas. Por isso, temos tanto orgulho de estarmos sendo continuamente reconhecidos como uma das melhores empresas para se trabalhar pelo Great Place to Work, Linkedin e Employers for Youth. E não para por aí. Aqui, inovação é o nosso combustível e não é à toa que a gente sabe quem é quem. Temos o maior ecossistema de big data da América Latina e a ele somamos tecnologia de ponta para revelar o que nem todos conseguem ver e ir além do óbvio. Com um portfólio completo e flexível, enxergamos o todo e à frente. Antecipamos o futuro para oferecer a pessoas e empresas um caminho que transforme, hoje, a incerteza do risco na melhor decisão. É assim que ajudamos pessoas a realizarem seus sonhos e empresas a prosperarem. Que trabalhamos por um Brasil com mais inclusão financeira. Afinal, trabalhar na Serasa Experian é muito mais do que as pessoas imaginam. É criar um amanhã melhor para todos, ampliando oportunidades aqui e agora.

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

Links

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Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

The Account Specialist role is a hybrid role focused on sales, account management, and service. You will work in a team environment responsible for managing, retaining, and driving revenue growth within existing client relationships. You will be our client liaison partnering with multiple internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation.

  • Resolve inbound client inquiries.
  • Make outbound phone calls and email to existing clients
  • Enhance existing client relationships by focusing on service needs, research, and special projects.
  • Provide product training to clients to ensure use of Experian services.
  • Identify renewal and upsell opportunities.
  • Monitor and understand client usage behaviors to identify and address new trends.
  • Initiate and obtain required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.

Qualifications

  • 2+ years of previous customer facing and sales experience.
  • High school Diploma required.
  • Knowledge of consumer credit reporting marketplace
  • Experience meeting sales targets and performance metrics
  • Experience managing multiple opportunities simultaneously in a CRM environment.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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