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Account Specialist

Experian

Role overview

Qualifications

  • 2+ years of previous customer facing and sales experience
  • High school Diploma required
  • Knowledge of consumer credit reporting marketplace
  • Experience meeting sales targets and performance metrics

Responsibilities

  • Manage, retain, and drive revenue growth within existing client relationships
  • Resolve inbound client inquiries
  • Make outbound phone calls and email to existing clients
  • Enhance existing client relationships by focusing on service needs, research, and special projects

Key facts

Hard skills

Account Management Customer Relationship Management Product Knowledge Microsoft Dynamics CRM Performance Metric

Other skills

  • Sales
  • Customer Service
  • Communication
  • Teamwork

About the company

Experian logo

Experian

Debt Collection & Credit Services

Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 16,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian. Read more at https://www.experianplc.com/careers/ Please note only shortlisted candidates will be contacted Our diverse workforce is part of the reason for our success. We want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age.

Company details

Company typeXLarge
IndustryDebt Collection & Credit Services
Company size10001

Links

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Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

The Account Specialist role is a hybrid role focused on sales, account management, and service. You will work in a team environment responsible for managing, retaining, and driving revenue growth within existing client relationships. You will be our client liaison partnering with multiple internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation.

  • Resolve inbound client inquiries.
  • Make outbound phone calls and email to existing clients
  • Enhance existing client relationships by focusing on service needs, research, and special projects.
  • Provide product training to clients to ensure use of Experian services.
  • Identify renewal and upsell opportunities.
  • Monitor and understand client usage behaviors to identify and address new trends.
  • Initiate and obtain required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.

Qualifications

  • 2+ years of previous customer facing and sales experience.
  • High school Diploma required.
  • Knowledge of consumer credit reporting marketplace
  • Experience meeting sales targets and performance metrics
  • Experience managing multiple opportunities simultaneously in a CRM environment.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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