HR Employee Relations Specialist

At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home. 

We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work. 

Why Work at Accra?

Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future:

• Work/Life Balance: Schedules designed to help you thrive.
• Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering.
• Mental Health Support: Free wellbeing programs.
• Smart Financial Options: HSA & FSA plans to help you plan ahead.
• Secure Your Future: 401(k) retirement plan to invest in tomorrow.
• Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees.
• Professional Development: Training and growth opportunities to advance your career.

About This Role:

The Employee Relations Specialist will be responsible for answering calls and emails for the Agency HR team. Review and authorize employee overtime and resolve employee incidents.

What You Will Do:

• Answer incoming phone calls and emails with an emphasis on providing excellent customer service. 
• Review and authorize employee overtime.
• Help resolve employee incidents. 
• Distribute incoming application materials for processing.
• Be able to direct callers or tasks to other Human Resources Teams. 
• Work with internal and external parties to resolve issues brought to the HR team.

• Two-year degree or one (1) year of work experience in human resources, human services or home care.
• Enthusiastic individual, who is eager to learn and grown in the PCA Choice field.