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Customer service trilingue French Remote Colombia

Solvo Global

Role overview

Qualifications

  • Level of English B2+
  • Level of French B2+
  • Minimum 8 months of customer service experience
  • Exceptional communication and problem-solving skills

Responsibilities

  • Manage chats and calls in Spanish, English, and French efficiently and professionally
  • Ensure positive experiences in every interaction
  • Maintain accurate records and follow up on cases
  • Collaborate with the team to meet service objectives

Key facts

  • Remote from: Colombia
  • Full time
  • Customer Service Representative
  • Spanish

Hard skills

Other skills

  • Customer Service
  • Communication
  • Problem Solving
  • Physical Flexibility

About the company

Solvo Global logo

Solvo Global

Staffing & Recruiting

Solvo Global provides exceptional and affordable remote talent solutions to US and Canadian businesses. Our vetted and specialized professionals become an extension of your organization, helping you scale operations with full control and access. Our near-shore experience includes working in the same time zone, no language barriers, a strong work ethic, and mirroring your office environment. Whether you are in need of 1 professional or 100, we can help you reduce employment costs and gain access to top talent. Foster business growth for your business today. Contact us to learn more.

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

¡Únete a nuestro Equipo como Customer Service Agent para Sephora!

¿Quieres ser parte de una marca global y brindar experiencias excepcionales a los clientes? buscamos Customer Service Agents trilingües (Español, Inglés y Francés) con pasión por el servicio y habilidades de comunicación sobresalientes.

🕒 Horario: Lunes a domingo | 40 horas semanales | Disponibilidad entre 7:00 a.m. y 11:00 p.m.

🎁 Beneficios: 2 días libres a la semana + ambiente colaborativo y oportunidades de crecimiento

💼 Responsabilidades:

✔️ Gestionar chats y llamadas en español, inglés y francés de manera eficiente y profesional. ✔️ Garantizar experiencias positivas en cada interacción. ✔️ Mantener registros precisos y dar seguimiento a los casos. ✔️ Colaborar con el equipo para cumplir objetivos de servicio. ✔️ Atender llamadas sobre productos, cuentas, accesos y procesos de compra. ✔️ Proporcionar soluciones rápidas como reembolsos y reenvíos.

🎯 Requisitos:

✅ Nivel de inglés B2+ ✅ Nivel de francés B2+ ✅ Mínimo 8 meses de experiencia en atención al cliente (CSR) ✅ Habilidades excepcionales de comunicación y resolución de problemas ✅ Flexibilidad horaria y actitud proactiva

#LI-Onsite

Requisitos

Estudios

Bachillerato / Educación Media

Idiomas

Francés - Avanzado Inglés - Avanzado None

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
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