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E-commerce & Online Marketplaces
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*** This is a part-time 12 month contract providing Weekend cover - Friday, Saturday & Sunday
What’s the Opportunity
As custodians of Ireland's leading online marketplaces — Daft.ie, DoneDeal.ie, Adverts.ie and Gumtree.ie — we exist to make buying and selling in Ireland simple. Our Customer Support team is on the front line of that mission, giving our users fast, reliable, personal support and putting them at the centre of everything we do.
We're hiring a Junior Customer Support Professional to cover our weekend shifts (Friday–Sunday) on a 12-month contract. You'll be the first point of contact for our users at one of the busiest times for our platforms.
How you’ll Play your Part
Handling a high volume of emails, reports and reviews efficiently and professionally
Providing fast, accurate, friendly responses across all four brands
Getting to the root cause of queries and complaints, spotting patterns, and looping in our developer team and trust team when needed
Prioritising your time across different types of requests
Monitoring platforms for fraudulent activity and reporting findings
Troubleshooting technical queries and following process to resolve issues
Building deep product and platform expertise, and a strong understanding of our users
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
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