Virtual Assistant

At Citizens, we’re more than a bank! Here, you’ll experience new things, create new opportunities, think beyond your role and make an impact!

While this role, will be the first line of contact with Citizens’ customers, and you will help to educate customers on digital and self-service opportunities, while identifying needs and making appropriate referrals. Additionally, you will process a variety of routine financial transactions, including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments. Lastly, you will process account service and maintenance requests, and deliver value add service to account holders like new account openings and lending advice in compliance with bank policies, guidelines, and procedures to effectively manage risk.

Most importantly, as a part of our team you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

Primary responsibilities include

• Ensure our customers are extremely satisfied with every interaction.
• Be the face of Citizens, be professional, friendly and helpful with every interaction.
• Effectively communicate via video technology.
• Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers.
• Perform routine teller transactions and maintenance requests.
• Educate customers on the convenient banking options that Citizens offers; online banking, mobile banking, ATM/ITMs, etc.
• High School degree or GED required
• Prior banking experience, processing teller transactions and recommending and referring products and services to customers
• Positive and customer focused mindset
• Strong listening and highly effective communication skills; ability to showcase these skills across video
• Proficient in asking questions and identifying needs to enhance the customer relationship
• Ability to problem solve and provide solutions to customer issues
• Strong computer skills and comfortable using digital technology to support the delivery of business goals
• Ability to foster relationships with teammates and partners through collaboration
• Energetic, organized, detail-oriented and ability to multitask effectively and in a timely manner
• Ability to work hours, which can include weekends and evenings

Hours & Work Schedule

Hours per Week: 40
Work Schedule: Monday, Friday, and Saturday required, 5 days on-site