Logo for Systems & Methods, Inc. (SMI)

Payment Clerk - Work From Home

Role overview

Qualifications

  • High school diploma or equivalent
  • At least one year of prior experience in data entry or related fields
  • Knowledge of policies and procedures involved in SDU payment processing
  • Experience with Microsoft Word, Excel, and other Windows products

Responsibilities

  • Make and answer calls to gather and verify information and assist with resolving customer issues
  • Research, analyze, and input data
  • Report daily and/or weekly updates on projects
  • Work independently or as a team member with limited direction

Hard skills

Other skills

  • Customer Service
  • Microsoft Word
  • Microsoft Excel
  • Analytical Skills
  • Communication
  • Teamwork
  • Physical Flexibility
  • Time Management
  • Social Skills

About the company

Systems & Methods, Inc. (SMI) logo

Systems & Methods, Inc. (SMI)

Financial Services

For more than 50 years, Systems and Methods, Inc. (SMI) has provided innovative government payment solutions that make it easier for families to access critical funds that help improve the quality of their daily lives. Founded in 1971 in Carrollton, Ga., as a local computer consulting service, SMI now operates comprehensive State Disbursement Units (SDUs) in 16 states and manages the reloadable smiONE™ Visa® Prepaid Card for more than 2 million cardholders in 12 states and 13 tribes.As a family-owned and operated company, SMI combines a unique relationship-based approach with innovative technology to customize the right solution for each government agency and its constituents.

Company details

Company typeSME
IndustryFinancial Services
Company size501 - 1000

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Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Key Functions/ Basic Duties:

  • Make and answer calls from numerous sources, to include the call center, to gather and verify information and assist with resolving customer related issues.
  • Research, analyze and input data. 
  • Report daily and/or weekly updates on special/on-going projects.
  • Possess strong oral and written communication skills.
  • Possess the ability to work as a team, but also independently at times with limited direction.
  • Maintain flexibility and/or the ability to work overtime, as needed, in order to meet stringent schedules and time lines.
  • Must be proficient in data entry skills including keyboard, mouse, 10 key pad.

Additional Duties:

Knowledge Of:

  • Policies and procedures involved in SDU payment processing
  • Thorough working knowledge of both the State Child Support System (CAMS) and the SMI system
  • Modern office practices, procedures and equipment
  • Interpersonal skills using tact, patience, and courtesy

Ability To:

  • Collect, research, and analyze data
  • Plan and organize work
  • Work independently
  • Work as a team member

Computer Skills:

  • Must be proficient in data entry skills including keyboard, mouse, 10 key pad.
  • Experience and knowledge of software such as Microsoft Word, Excel and other Windows products.

Education and/ or Experience:

High school diploma or equivalent and at least one year of prior experience in the areas of data entry, or other related fields.

OR

An equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the work Preference will be given to those individuals who are experienced in SDU applications.


Must have a Private area to work and space to set-up equipment and High-Speed Internet connection


Schedule: Monday - Friday between 6:00am ET - 3:30pm ET

Hourly pay rate: $16.00

Perks:

  • Work from home!
  • Paid training!
  • Benefits effective after 30 days of employment
  • 401(k) employee and employer contribution
  • Gym Membership Reimbursements
  • Career Growth Opportunities
  • Exciting, Fun and Supportive Virtual Work Environment
  • Coworkers Who Feel Like Family


We are an Equal Opportunity Employer. We are a Drug Free Workplace. #WeHireVets-Spouse #WelcomeVets

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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