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AJO/AEP Engineer

Diverse Lynx

Role overview

Qualifications

  • Bachelor's degree in computer science, information technology, or a related field.
  • Minimum of 4 years of experience in Adobe Journey Optimizer and Adobe Experience Platform.
  • Minimum of 2 years of experience in application support, monitoring, or related roles.
  • Strong analytical and problem-solving skills.

Responsibilities

  • Monitor the performance and health of Adobe Journey Optimizer and Adobe Experience Platform systems.
  • Troubleshoot and resolve issues related to the Adobe Journey Optimizer and Adobe Experience Platform.
  • Provide technical support to development teams and business stakeholders.
  • Manage and resolve incidents related to AJO and AEP systems.

Key facts

  • Remote from: Minnesota (USA)
  • Full time
  • Mid-level (2-5 years)
  • Industrial Engineer
  • English

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Collaboration
  • Problem Solving

About the company

Diverse Lynx logo

Diverse Lynx

IT Services & IT Consulting

We are a WBENC and NMSDC certified company helping our clients in their Diversity spending on Staffing or Contingent Workforce Services. Established in 2002 and headquartered out of Princeton-NJ, our 2000+ associates’ strength globally helps clients with talent across Technology, Healthcare, Life Sciences, Aerospace, Automotive, Energy, Pharmaceuticals, Retail, Telecom, Manufacturing and Engineering domains. Our presence in USA, Canada & India helps us support clients in IT, Non-IT, Healthcare, Hospital and Clinical hiring, across the globe.

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

Links

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Job description

Job Role: AJO/AEP Engineer
Job Location: Minnetonka Mills, MN / Remote
Job Type: 6 Months Contract
Pay Range: $50 to $60/Hr

Role Descriptions:
  • Monitoring 24X7 Monitoring the performance and health of the Adobe Journey Eligible to workimizer and Adobe Experience Platform systems to ensure Eligible to workimal functioning and adherence defined service level agreements.
  • Troubleshooting Identify and resolve issues related the Adobe Journey Eligible to workimizer and Adobe Experience Platform| including but not limited system errors| data discrepancies| and integration problems.
  • Support Provide technical support Dev teams and Business stake holders from multiple lines of businesses| including answering queries| troubleshooting problems| and offering guidance on system usage and best practices.
  • Incident Management Manage and resolve incidents related the AJO and AEP systems| ensuring timely resolution and minimal impact to users and business operations.
  • Documentation Maintain accurate documentation of AJO and AEP processes| including standard operating procedures| troubleshooting guides| and knowledge base articles.
  • Collaboration Collaborate with cross-functional teams| including marketing| data| and IT teams| to ensure smooth coordination and resolution of issues.
  • Deployment Support deployment activities and participate in pre deployment KT sessions and review design documents| inventory and go-live checklist On call rotation Willingness to work in a 24x7 shift rotation to provide round-the-clock support coverage.
Essential Skills:
  • Qualifications and Skills Education Bachelor’s degree in computer science| information technology| or a related field.
  • Experience Minimum of 4 years of experience in Adobe Journey Eligible to workimizer and Adobe Experience Platform.
  • Minimum of 2 years of experience in application support| monitoring| or related roles| preferably with experience Troubleshooting Skills Strong analytical and problem-solving skills to identify and resolve issues related to the Adobe Journey Eligible to workimizer and Adobe Experience Platform.
  • Communication Excellent written and verbal communication skills to effectively interact with users and stakeholders| explain technical concepts| and provide support.
  • Collaboration Ability to work collaboratively in a team environment and coordinate with multiple stakeholders to achieve common goals.
  • Documentation Strong documentation skills to maintain accurate records of processes| troubleshooting steps| and knowledge base articles.

Must Have Technical/Functional Skills
  • Marketing process expertise; Ability to define and prioritize Marketing AI roadmaps
  • Automation and GenAI Strategy expertise
  • Adobe ecosystem stack familiarization across (all not required):
    • Adobe Experience Platform/Manager
    • Adobe Journey Eligible to workimizer, Offer Decisioning, and Customer Journey Analytics
    • Adobe Campaign / Workfront / Marketo
    • Adobe Analytics
    • Adobe Gen Studio
  • Marketing architecture/integration familiarity, including with data warehouses and external data feeds
  • Marketing data/process workflow expertise
  • Marketing analytics, data science, and predictive model familiarization
  • Real time customer data profile and identify resolution familiarity
  • Customer identifying and engagement expertise
    • Customer profiling, segmentation, and orchestration across channels and timing
  • Marketing content supply chain expertise and content validation skills

Roles & Responsibilities
  • Marketing technology strategy and execution Enterprise customer experience, data, and personalization transformation Marketing AI pod management and oversight Marketing technology and AI transformation direction and roadmap prioritization
  • Generic Managerial Skills, If any
  • Strong consulting, stakeholder management, and executive communication skills
  • Experience leading enterprise-scale customer experience, data, and personalization transformations
  • Ability to bridge business strategy, marketing objectives, and technology execution
  • Ability to drive measurable outcomes






Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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