Job Description
About the Role
Fragomen is seeking a Senior Director, Product Innovation to define and drive the firm's innovation, AI, and digital product strategy. This leadership role is responsible for identifying opportunities where emerging technologies—including AI, automation, data, and other innovative solutions—can create measurable value for clients, legal professionals, and business operations. The role will translate those opportunities into a clear product vision, strategic roadmap, and investment priorities that advance Fragomen's competitive position and client experience.
Working closely with the COO, Director of AI, and senior leadership team, this role serves as the business and product owner for Fragomen's innovation and AI strategy. The Senior Director is responsible for shaping what capabilities should be built, why they matter, and how success will be measured. While maintaining strong technology and AI fluency, this role does not own technical architecture, engineering design, or implementation decisions. Instead, the Senior Director partners with Product, Engineering, Data, Architecture, and AI teams to translate strategic priorities into executable delivery plans and ensure successful business outcomes.
The ideal candidate combines deep product strategy expertise, strong understanding of AI and emerging technologies, exceptional stakeholder management capabilities, and a proven ability to align business vision, client needs, and technology execution across a complex global organization.
Key Responsibilities
Innovation, Product & AI Strategy
- Own the firm's innovation, AI, and digital product strategy, establishing the vision, priorities, and outcomes that guide investment and delivery decisions.
- Identify opportunities to create competitive advantage, improve client experiences, enhance legal service delivery, and increase operational efficiency through innovative technologies and AI-enabled solutions.
- Develop and maintain a multi-year innovation and AI roadmap aligned to firm strategy, client needs, and business objectives.
- Define the business cases, value propositions, success metrics, and expected outcomes for innovation initiatives and AI investments.
- Partner with business leaders, clients, and internal stakeholders to identify and prioritize opportunities based on strategic value, client impact, business outcomes, and organizational readiness.
- Serve as the primary bridge between business strategy and technology execution, ensuring product priorities are clearly translated into actionable delivery objectives.
- Own the 'what' and 'why' of innovation initiatives while partnering with technical leaders who own the 'how.'
- Evaluate emerging technologies, market trends, and competitive developments to inform innovation strategy and investment priorities.
- Champion a culture of innovation, experimentation, rapid prototyping, and continuous learning across the organization.
- Ensure innovation initiatives align with Responsible AI principles, governance standards, security requirements, regulatory obligations, and firm policies.
Product Execution & Delivery
- Lead execution of Fragomen's innovation and AI product roadmap, translating strategic objectives into actionable delivery plans and measurable business outcomes.
- Drive end-to-end delivery of innovation initiatives and AI-enabled products, from ideation and validation through implementation, launch, adoption, and continuous improvement.
- Oversee enhancement and scaling of existing products and capabilities while identifying opportunities to improve usability, adoption, business value, and client impact.
- Establish and mature product management practices, operating models, and delivery governance frameworks to ensure consistent, high-quality execution.
- Partner with business stakeholders to drive adoption, value realization, and organizational readiness.
- Develop feedback mechanisms and data-driven insights to continuously refine product strategy, investment priorities, and roadmap decisions.
- Define and monitor product success metrics, KPIs, and reporting frameworks to measure adoption, business outcomes, operational efficiency, and client impact.
- Prioritize initiatives based on strategic value, customer needs, technical feasibility, expected outcomes, and resource availability.
- Incorporate client, user, and stakeholder feedback into product enhancements and future roadmap planning.
- Ensure alignment with Responsible AI, data privacy, cybersecurity, legal, compliance, and firm governance requirements.
- Hold delivery teams accountable for achieving intended business outcomes while empowering technical leaders to determine architecture, design, and implementation approaches.
Cross-Functional Leadership
- Provide executive-level leadership for enterprise-wide innovation and AI initiatives, balancing strategic objectives, budget considerations, resource investments, and business priorities.
- Lead cross-functional teams spanning Product Management, Engineering, Data & Analytics, Architecture, UX, Legal Operations, and Business Functions.
- Drive alignment among business and technology stakeholders to remove obstacles, manage dependencies, and maintain momentum on strategic initiatives.
- Partner with Engineering, Architecture, Data, and AI leaders to ensure product strategy and business priorities are effectively translated into technical solutions and delivery plans.
- Influence senior leaders and stakeholders through executive presentations, business cases, strategic recommendations, and data-driven decision-making.
- Establish governance, accountability, and decision-making frameworks that support successful execution of complex, enterprise-wide initiatives.
- Facilitate effective prioritization and resource allocation across competing opportunities and strategic investments.
Team Leadership
- Mentor, coach, and develop product managers, delivery leaders, and innovation team members.
- Build and sustain a high-performing, collaborative culture focused on innovation, accountability, delivery excellence, and continuous improvement.
- Attract, develop, and retain top product, innovation, and strategy talent.
- Foster strong partnerships across business and technology functions to create a shared commitment to customer and business outcomes.
- Contribute to the continued growth and maturity of Fragomen's Innovation organization, product management discipline, and AI capabilities.
Benefits:
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
- 22 PTO days + Federal holidays
- Medical, Dental, and Vision plans + FSA & HSA Plans
- 401K plan, with company matching
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
