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Customer Support Expert (Netflix) – Spanish | Remote In Portugal

CB Talents Academy

Role overview

Qualifications

  • English Proficiency: B1 level or higher
  • Castilian (Spanish) Fluency PLUS one regional combination
  • Strong communication skills
  • Digital adaptability

Responsibilities

  • Handle account management inquiries
  • Address billing inquiries
  • Perform technical troubleshooting
  • Assist with product features via telephone, email, and chat

Key facts

Hard skills

Other skills

  • Problem Solving
  • Detail Oriented
  • Communication
  • Empathy

About the company

CB Talents Academy logo

CB Talents Academy

Bootcamps & Skills Academies

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

Company details

IndustryBootcamps & Skills Academies
Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Join Netflix in Portugal: Operations Customer Expert

Are you passionate about entertainment, technology, and deliver outstanding customer experiences? Teleperformance Portugal is hiring customer-oriented professionals to join our remote support team for Netflix!

The Role

As an Operations Customer Expert, you will be the first point of contact for Netflix users. You will handle account management, billing inquiries, technical troubleshooting, and product features via telephone, email, and chat.

  • Location: 100% Remote within mainland Portugal (occasional visits to Lisbon hubs may be required).
  • Schedule: 40 hours per week (8-hour days + 1-hour lunch), on a 24/7 rotational shift pattern including nights, weekends, and holidays.
  • Contract: 12-month initial term (uncertain term contract), with permanent employment options after 2 years. 1-month trial period applies.

Requirements & Language Skills

To maximize your chance of selection, candidates must meet the following criteria:

  • English Proficiency: B1 level or higher.
  • Castilian (Spanish) Fluency PLUS one regional combination:
    • Castilian + Basque
    • Castilian + Catalan & Valencian
    • Castilian + Galician
  • Skills: Strong communication, empathy, problem-solving, digital adaptability, and detail orientation.

Compensation & Benefits

  • Company Accommodation: Option to live in a fully furnished, shared company apartment for your first 14+ months (for candidates residing >100km away; all utilities, Wi-Fi, cable TV, and linens included).
  • Gross salary: €1,259.33 / month
  • Health Insurance: Provided from day 1 of your employment contract.
  • Paid Time Off: Proportional vacation up to 20 days in year one; 22 days annually thereafter, plus Portuguese public holiday rules.

Training Program

  • Duration: ~2 weeks (8 hours/day, conducted in English) covering software, Netflix products, and customer management.
  • Agreement & Pay: You will sign a Selection Agreement on Day 1. Training pay is €18.56 gross/day (€92.80/week) with no social security deductions. Successful completion leads directly to signing your employment contract.

Ready to start your entertainment career? Apply today to join Teleperformance Portugal!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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