Logo for American Income Life Insurance Company

Remote Customer Service Representative | Entry Level

Role overview

Qualifications

  • Positive, motivated, and coachable individuals
  • Strong communication and interpersonal skills
  • Self-disciplined with excellent time management
  • Comfortable using a computer and video conferencing technology

Responsibilities

  • Meet with clients virtually using Zoom
  • Educate individuals and families about available benefit programs
  • Deliver exceptional customer service throughout the enrollment process
  • Build lasting client relationships through professionalism and integrity

Key facts

  • Remote from: United States
  • Full time
  • Customer Service Representative
  • English

Hard skills

Other skills

  • Customer Service
  • Sales
  • Video Conferencing
  • Time Management
  • Communication
  • Social Skills
  • Self-Discipline

About the company

American Income Life Insurance Company logo

American Income Life Insurance Company

Insurance

American Income Life is an international company protecting working families in the United States, Canada, and New Zealand, and through our wholly-owned subsidiary, National Income Life Insurance Company in New York. American Income Life has served working-class families since 1951 with life, accident, and supplemental health products to help protect members of labor unions, credit unions, associations, and their families. AIL representatives develop long-term relationships with clients and meet them where they are most comfortable: their homes.

Company details

IndustryInsurance
Company size5001 - 10000

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Job description

Remote Customer Service Representative | Entry Level

Location: 100% Remote (U.S.)

Join a Company Experiencing Record-Breaking Growth!

We're not just growing—we're making history.

Following one of the strongest periods of growth in company history, AO is expanding nationwide and looking for motivated individuals to join our remote team. If you're searching for a career with flexibility, professional development, and unlimited advancement opportunities, this could be exactly what you've been looking for.

Whether you're beginning a new career or bringing previous customer service, sales, retail, hospitality, healthcare, military, or administrative experience, we provide the training and mentorship to help you succeed.

Why You'll Love Working With AO

  • 100% Remote Position – Work from home anywhere in the United States.

  • Flexible Schedule – Enjoy the freedom to create a work-life balance that fits your lifestyle.

  • Weekly Pay + Performance Bonuses – Be rewarded for your results.

  • Comprehensive Virtual Training – No prior experience required; we'll teach you everything you need to know.

  • Union Contract & Representation (OPEIU Local 277) – Additional support and representation.

  • Life Insurance Benefits – Including Accidental Death & Dismemberment (AD&D) coverage.

  • Medical Insurance Reimbursement – Available for qualified representatives.

  • Advanced Technology & Digital Tools – Everything you need to succeed in a virtual environment.

  • Leadership Development – Mentorship, coaching, and opportunities for rapid career advancement.

  • Company-Sponsored Incentive Trips & Recognition Events – Celebrate success with an incredible team.

What You'll Do

  • Meet with clients virtually using Zoom.

  • Educate individuals and families about available benefit programs.

  • Deliver exceptional customer service throughout the enrollment process.

  • Build lasting client relationships through professionalism and integrity.

  • Participate in ongoing training, coaching, and leadership development.

  • Work with a supportive team committed to your success.

What We're Looking For

  • Positive, motivated, and coachable individuals.

  • Strong communication and interpersonal skills.

  • Self-disciplined with excellent time management.

  • Comfortable using a computer and video conferencing technology.

  • Reliable internet connection and a professional remote workspace.

  • Customer service or sales experience is helpful—but not required.

Ready to Build Something Bigger?

This is more than another remote job. It's an opportunity to build a meaningful career with unlimited growth potential, continuous mentorship, and the flexibility to work from anywhere.

If you're ready to invest in yourself and join a company that's setting new standards for success, we'd love to meet you.

Apply Today!

Submit your resume for consideration and take the first step toward building your future with AO.

All interviews are conducted virtually via Zoom for your convenience.

AO — Work Anywhere. Grow Everywhere. Succeed Together.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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