Remote Customer Experience Specialist | Entry Level

Remote Customer Experience Specialist | Entry Level

Company: AO | Globe Life
Location: 100% Remote – United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry-Level | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Bonuses

100% Work From Home | Flexible Schedule | Training & Mentorship Provided

Are you looking for a remote customer service career where you can help people, build meaningful relationships, and create long-term professional growth—all from home?

AO is seeking motivated, dependable, and people-focused individuals to join our growing team as Remote Member Services Representatives. In this role, you'll connect with members and their families through scheduled virtual appointments, answer questions about available benefits, provide enrollment assistance, and deliver exceptional ongoing service.

No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and continued professional development to help you build the skills needed for success.

✔ 100% Remote / Work From Home
✔ Flexible Scheduling
✔ Qualified Leads Provided – No Cold Calling
✔ Weekly Commission Pay + Performance Bonuses
✔ Full Training & Mentorship
✔ Leadership & Advancement Opportunities

What You'll Do

As a Member Services Representative, you'll serve as a trusted resource for members seeking information and assistance with their available benefits.

Member Support & Customer Service

• Meet with members through scheduled Zoom and phone appointments
• Answer questions regarding available benefits and coverage options
• Explain life, accident, and supplemental health insurance benefits clearly and professionally
• Help members understand options based on their individual and family needs
• Guide eligible members through applications and enrollment
• Provide ongoing customer service following enrollment

Build Long-Term Member Relationships

• Develop trust through professionalism, communication, and exceptional service
• Follow up with members regarding benefit questions and service needs
• Conduct policy reviews and assist with beneficiary updates when appropriate
• Help members navigate policy changes and claims-related questions
• Maintain consistent communication and long-term client relationships

Maintain Records & Professional Standards

• Maintain accurate digital client records and documentation
• Manage appointments and follow-up activities
• Follow company procedures and applicable state requirements
• Protect confidential client information
• Deliver a professional experience during every interaction

Why Join AO?

🏠 100% Remote Work

Work from home while building a career in a fully virtual environment.

• No daily commute
• Virtual client appointments
• Remote training and mentorship
• Modern digital systems and technology
• Collaborative team environment

⏰ Flexible Schedule

Build a schedule around your professional and personal goals while maintaining the consistency and accountability needed to succeed.

📞 Qualified Leads Provided

Focus on helping members who have requested information regarding available benefits.

No traditional cold calling and no purchasing leads.

💰 Weekly Pay + Performance Bonuses

This opportunity offers:

• Weekly commission-based pay
• Performance bonus opportunities
• Uncapped earning potential
• Renewal and residual income opportunities
• Leadership compensation opportunities
• Performance-based recognition and incentives

This is a performance-based, commission opportunity rather than an hourly or salaried customer service position. Individual earnings vary based on production and performance.

No Experience? We'll Train You.

You do not need previous insurance experience to be considered.

Our training and development program includes:

• Comprehensive virtual onboarding
• Insurance licensing guidance
• Benefits and product education
• Customer service training
• Virtual appointment and enrollment training
• Weekly coaching and professional development
• One-on-one mentorship
• Leadership development opportunities

We're looking for people who are coachable, dependable, motivated, and willing to learn.

Benefits & Professional Support

Qualifying representatives may have access to:

• Health insurance reimbursement program
• Company-supported life insurance
• Accidental death benefit coverage
• Renewal and residual income opportunities
• Leadership development programs
• Professional conferences and recognition events
• Performance-based incentive travel
• Long-term career advancement opportunities

Who We're Looking For

You may be a great fit if you:

• Enjoy helping people and solving problems
• Have strong communication and active-listening skills
• Provide friendly, professional customer service
• Are dependable and accountable
• Have strong organization and time-management skills
• Are comfortable learning new technology
• Can work independently from home
• Have a positive, growth-oriented attitude
• Are coachable and willing to continuously improve
• Want an opportunity to advance based on performance

Previous experience in customer service, member services, call centers, hospitality, retail, healthcare, education, banking, administrative support, military service, client relations, or sales can transfer well to this role—but is not required.

Minimum Requirements

Applicants must:

• Be at least 18 years old
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have a computer or laptop with webcam and microphone
• Have reliable high-speed internet
• Maintain a quiet, professional workspace
• Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance and support are provided.

Career Growth & Leadership Opportunities

This position can be the starting point for a long-term career.

Representatives who demonstrate strong performance, consistency, and leadership potential may have opportunities to advance into:

Member Services → Senior Representative → Benefits Specialist → Trainer/Mentor → Team Leadership → Management

Advancement is based on performance and leadership development—not seniority.

Interview Process

Our hiring process is completely virtual.

Qualified candidates will complete a brief career overview explaining the opportunity, compensation structure, licensing requirements, training, and advancement potential.

Candidates interested in continuing can then schedule a live Zoom interview with our hiring team.

Ready to Start Your Remote Career?

If you're looking for a 100% work-from-home customer service opportunity where you can help members, receive comprehensive training, build valuable professional skills, and create long-term career growth, we'd love to hear from you.

Apply today to be considered for our Remote Member Services Representative opportunity.

Serve Members. Help Families. Grow Your Career From Home. 🚀

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.