Logo for ARK Solutions, Inc.

Ivanti Developer :: Atlanta, GA (Remote)

Role overview

Qualifications

  • 2+ years of experience with enterprise ITSM platforms
  • Experience with workflows, business rules, service catalog items, and automation
  • Proficiency in JavaScript, SQL, REST APIs/JSON, and ITSM/ITIL processes

Responsibilities

  • Translate service-management requirements into workflows, forms, and automation
  • Configure and enhance Ivanti workflows, business rules, and dashboards
  • Develop and support Service Request, Incident, Change/Release, and Knowledge Management modules
  • Build integrations using REST APIs/JSON and troubleshoot platform issues
  • Create service-management reports and operational dashboards using SQL
  • Maintain technical documentation and support system testing and deployment
  • Participate in Change Advisory Board (CAB) activities and manage change requests
  • Work closely with PM, BA, QA, and development team members in Agile delivery

Key facts

  • Remote from: Georgia (USA)
  • Full time
  • Mid-level (2-5 years)
  • Software Developer
  • English

Hard skills

Other skills

  • Collaboration
  • Problem Solving

About the company

ARK Solutions, Inc. logo

ARK Solutions, Inc.

IT Services & IT Consulting

WE'RE A COMPANY THAT CARES FOR OTHERS BEYOND STAFFING OUR CULTURE SHAPES EVERYTHING WE DO. Our people, clients, and consultants matter to us more than anything. We are driven by a culture of purpose, shared values, and growth. OUR CLIENTS ARE OUR DRIVING FORCE Whether it’s finding the right candidate for a job or seamlessly managing a project end to end, our conviction and commitment to our clients runs deep. No matter what it takes, we’re devoted towards the success of your business. OUR PEOPLE ARE OUR FAMILY Our team members are our family. We’re here for you and we won’t stop until you’re exactly where you want to be. We believe in your potential and we are devoted to helping you achieve your ambition. IT’S ALL ABOUT YOU Your business is our business. We believe in making our relationship and understanding strong, and we know just how to do that. Our mantra is: analyze, identify, recruit, execute. Our mission is to create relationships, not transactions. Our promise is that we'll be there, as questions or issues arise, every step of the way. With experience in staffing and implementing projects, we thrive on sharing our experience and knowledge to help you make a success of your business. Our track record proves that clear communication and expert collaboration will boost your bottom line. ARK was formed in 2003 with the goal of becoming the supplier of choice for clients, employer of choice for our employees and contingent workforce. We provide high-volume staffing, SOW and payrolling services to structured contingent workforce programs and projects across USA. With our deep industry knowledge, business process expertise, comprehensive resources and a proven track record, ARK Solutions, Inc. can mobilize the right talent across various skills. ARK Solutions, Inc. is a certified Minority Women Owned Firm by NMSDC, State of VA, PA, NY and MD.

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size201 - 500

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Job description

Ivanti Developer

Location: Atlanta, GA (Remote)

Duration: 9 Months

Seeking for an Ivanti Developer to configure, customize, and support the Ivanti Neurons for ITSM platform. Collaborate with business users and technical stakeholders to deliver scalable ITSM solutions. Work in an Agile/CI/CD environment to enhance workflows, automate processes, and develop integrations.

Responsibilities:

  • Translate service-management requirements into workflows, forms, and automation.
  • Configure and enhance Ivanti workflows, business rules, and dashboards.
  • Develop and support Service Request, Incident, Change/Release, and Knowledge Management modules.
  • Build integrations using REST APIs/JSON and troubleshoot platform issues.
  • Create service-management reports and operational dashboards using SQL.
  • Maintain technical documentation and support system testing and deployment.
  • Participate in Change Advisory Board (CAB) activities and manage change requests.
  • Work closely with PM, BA, QA, and development team members in Agile delivery.

Minimum Qualifications:

  • 2+ years of experience with enterprise ITSM platforms.
  • Experience with workflows, business rules, service catalog items, and automation.
  • Proficiency in JavaScript, SQL, REST APIs/JSON, and ITSM/ITIL processes.

Additional Qualifications:

  • Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM.
  • Experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.
  • Strong SQL skills; SSRS experience is a plus.
  • Experience in Agile/Scrum, CI/CD, or DevOps delivery models.
  • ITIL certification is preferred.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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