Store Operations Field Escalation & Store Programs Co-op

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

If you have an analytical mind and desire to work at the world’s largest off-price retailer, then this co-op is the right one for you!  This co-op is a great opportunity to kick off your career at a large, growing company with excellent future career advancement opportunities.  You will quickly learn about the world’s largest off-price retailer and gain valuable experience. The Team: The Store Programs / Field Escalation Team supports Field Leadership and Stores with guidance and resources for non-merchandise sales driving strategies. We work directly with TJ Maxx and Marshalls leadership to ensure a consistent escalation process that effectively addresses and resolves critical customer-facing issues and protects our brand reputation. The Opportunity: Marmaxx Store Operations at TJX is offering co-op opportunities at our new location in Framingham, MA to students seeking to learn, grow, and contribute in a fast-paced, dynamic organization. What we offer: • The opportunity to monitor test stores and evaluate the success of these programs using statistical data and metrics. • Work with several functional areas of TJX such as Global Payments, Global Communications, Customer Service and our Field Teams. • Interaction with all levels of Home Office management. • Analyze Gift Card sales, project future sales and identify opportunity to simplify and streamline program / process. • Work with Beverage Vendor on improvement with existing business while exploring new business opportunities to drive incremental profitable sales growth. • Attend Field Escalation Team meetings focused on de-escalation of sensitive issues and determining appropriate resolution. The Store Programs / FET Co-op will receive supervision and guidance, hands-on projects to facilitate learning, while given a high degree of creativity - providing the tools for success in a global Fortune 100 corporate environment. A high performing co-op may be presented the opportunity to experience a return co-op or join in a Full-Time role upon graduation. Who We Are Looking For: We are looking for current students who are highly motivated self-starters, with the ability to prioritize effectively, be proactive and flexible, and demonstrate a strong desire for learning in a fast-paced Store Operations environment. Additional skills include: • Students pursuing a degree in Communication, Business or Finance preferred but not required. • Previous co-op experience preferred but not required. • Willingness to seek out feedback, and ability to incorporate feedback to enhance performance. • Excellent interpersonal skills, professional attitude, and the ability to interact with all levels of the organization. • Highly organized with the ability to manage multiple and concurrent priorities • Ability to work independently, generate ideas and process improvements and be able to clearly articulate to the team. • Interpret and analyze performance metrics; leveraging proficiency with MS, power point and excel to articulate compelling story. • Students with proven leadership abilities and strong work ethic • Previous employment in retail a strong plus • Strong verbal and written communication skills

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

550 Cochituate Road

Location:

USA Home Office Framingham MA 550 Cochituate Rd