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Localization Quoting Specialist (LQS)

Welocalize

Role overview

Qualifications

  • Middle or higher-level vocational training in administration or university degree
  • 2-4 years of experience in customer-facing activities related to localization/translation/project management
  • Fluent in English
  • Total Command of Microsoft Office

Responsibilities

  • Prepares quotes and calculates turnaround times for clients
  • Conducts follow-up of quotes to achieve target acceptance rate
  • Monitors client satisfaction and reports feedback
  • Detects new sales opportunities and discusses sales strategies

Key facts

  • Remote from: Greece, Spain
  • Full time
  • Mid-level (2-5 years)
  • English

Hard skills

Other skills

  • Microsoft Office
  • Communication
  • Problem Solving

About the company

Welocalize logo

Welocalize

Business Consulting & Services

For over 25 years, Welocalize has helped some of the world's largest organizations improve customer engagement through the power of localized content. Since our founding in 1997, we've been a leader in applying innovative technology and adopting AI to deliver the highest quality translations quickly, efficiently, and at scale. Our proven track record showcases tangible business outcomes, including higher marketing conversion rates, regulatory compliance, increased customer satisfaction and retention, intellectual property protection, higher adoption rates, and improved data with enhanced models. At the heart of our innovation is OPAL, our advanced Service Delivery Platform, ensuring every translation is fast, effortless, and impeccably accurate. This technology, combined with our extensive network of over 250,000 linguistic experts in more than 250 languages, allows us to deliver multilingual content transformation services that are unmatched in quality and relevance. Our global team of industry specialists is dedicated to enabling your teams to achieve global business outcomes. From translation and localization to NLP-enabled machine learning training data, and data annotation, we blend cutting-edge technology with human insight across every project.

Company details

Company typeLarge
IndustryBusiness Consulting & Services
Company size1001 - 5000

Links

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Job description

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Job Responsibilities:

The purpose of this job is to assess the scope of each project and complete a project quote, communicating as needed, to the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

The following is a non-exhaustive list of responsibilities and areas of ownership of a Localization Quoting Specialist

  • Prepares quotes and calculates turnaround times for clients (administrative management).

  • Responsible for conducting a follow-up of quotes in order to achieve the target acceptance rate.

  • Monitors client satisfaction and any increases/decreases in their use of services. Provides feedback on perceived client satisfaction and service completion.

  • Detects new sales opportunities bringing add-on business and retaining existing accounts.

  • Discusses and plans sales strategies for existing clients with the Business Developers.

  • Advises the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.

  • Tries to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.

  • Responsible for meeting targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients.

  • Communicating project information to necessary parties in a clear, concise and professional manner.

  • Conveying specific client requests effectively to Project managers.

  • Finance governance: Responsible of registering the correct information from de clients when creating the projects in the system: Legal entities (from the client and Welocalize), PO if needed, billing schedule...

Education:

Essential: Middle or higher-level vocational training in administration or university degree Desirable: Master's degree

Experience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields

Skills & Knowledge:

Essential: Fluent in English

Desirable: Knowledge of other language Essential: Total Command of Microsoft Office

Desirable: Knowledge of MEMOQ, SDL and FineReader

Additional Job Details:

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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