Solution Analyst -Reward & IM

Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

We're looking for someone who enjoys solving problems, improving processes, and making a real impact. In this role, you'll help deliver reward services to employees across bp, ensuring data accuracy, operational excellence, and secure digital experiences. AI, automation, and smarter use of technology are key priorities for the team, and you'll help identify opportunities to simplify work, improve controls, and create more employee-focused reward experiences globally.

Key roles and responsibilities

• Deliver accurate and reliable reward operations, ensuring employees receive timely, consistent support and maintaining confidence in bp's people services.
• Maintain high-quality reward data and payroll alignment, reducing errors, preventing rework, and supporting effective decision-making and reporting.
• Resolve operational issues and service disruptions to conclusion, minimizing business impact and improving the employee and stakeholder experience.
• Build effective partnerships with vendors and internal stakeholders that enable consistent service delivery, clear accountability, and timely resolution of escalated issues.
• Drive measurable improvements in reward operations, strengthening efficiency, simplifying processes, and enhancing the overall employee experience.
• Support the use of AI, automation, and digital tools to reduce manual effort, improve service quality, strengthen controls, and unlock better insight from reward data and processes.
• Maintain compliance with digital security, privacy, and governance requirements, protecting employee data and reducing operational risk across the reward technology landscape.
• Develop and sustain robust process and knowledge documentation that supports operational resilience, consistency, and effective service continuity.

Essential requirements

• Experience supporting the administration of reward, HR, payroll, or other operational people processes.
• Demonstrated ability to manage and maintain high-volume data accurately, with a strong record of identifying and resolving data discrepancies.
• Experience investigating and resolving operational issues, service requests, or supplier escalations to successful conclusion.
• Experience working with multiple stakeholders, suppliers, or service providers to deliver agreed outcomes and service levels.
• Ability to analyse information, identify root causes, and implement effective solutions to operational challenges.
• Demonstrated ability to manage competing priorities and deliver high-quality outcomes within agreed timelines.
• Strong written and verbal communication skills, with the ability to explain issues clearly and provide updates to stakeholders.
• Experience working with business systems, technology platforms, or digital tools to support operational service delivery.
• Interest in AI, automation, and emerging digital tools, with a desire to explore how they can improve operational efficiency, data quality, employee experience, and decision-making.

Desirable requirements

• Experience with reward, employee experience, or people service platforms.
• Understanding of payroll processes and system integrations.
• Exposure to data privacy, security, risk, or governance requirements in a corporate environment.
• Experience working within a global or geographically distributed operating model.
• Experience working with third-party technology or service providers.
• Experience using automation, analytics, workflow tools, or AI-enabled technology to improve processes or service delivery.

You will work with

You'll be part of a global team focused on delivering and improving reward services for bp employees around the world. You'll collaborate with colleagues across HR, payroll, digital technology, vendors, and country teams to support the services and platforms that enable a strong, consistent, and employee-focused reward experience.

This is an exciting time to join as we continue to simplify processes, strengthen data quality, and modernise our reward technology landscape. You'll have the opportunity to contribute ideas, solve meaningful challenges, and help shape solutions that improve the experience of employees globally.

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Even though the job is advertised as full time, please contact the hiring manager or the recruiter as flexible working arrangements may be considered.

What you can expect from us!

Our commitment to diversity, equity and inclusion:

At bp, you could be part of Business Resource Groups (BRGs) which belief in the power of inclusion, deeper connections, and shared experiences. They provide a place for employees to learn and share knowledge, to connect, and to improve. The BRGs focus on and encourage talent engagement, development, and retention while creating a broadened sense of community and inclusion for bp employees. The groups cultivate leadership growth by involving employees in developmental opportunities they would not otherwise have access to. Formal and informal mentoring also helps employees develop their professional goals and connect with colleagues. The BRGs’ dedication to growth at all levels helps employees feel more engaged and energized. The BRGs break down barriers, so we can all do better together. Examples of BRGs include (but are not limited to):

bpWIN (bp Women’s International Network)
Pride
Working parents
PEN (Positively Ethnic Network)
bpInclusia (bp’s Asian community)
bpEnergía (bp’s Latin community)

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, API and platform design, Benefits Management, Business Analysis, Business modelling, Client Counseling, Cloud Platforms, Configuration management and release, Data Analysis, Data design, Data Management, Demand Management, Design Thinking, Dialogue enablement, Digital Innovation, Digital Product Management, Employee Experience, Empowering Others, Facilitation, Influencing, Long Term Planning, Managing change, Marketing strategy, Measurement and metrics {+ 5 more}

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Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.