JOB INFORMATION
Requisition ID: 13649
Number of Vacancies: 1
Department: Streetcar Maintenance (20000605) - Head & Staff- Stc Maintenance (30000486)
Salary Information: $91,109.20 - $113,895.60
Pay Scale Group: 8SA
Employment Type: Regular (Hybrid)
New or Existing Vacancy:Existing
Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: September 10, 2026
Last Day to Apply: September 16, 2026
Reports to: Operations Manager
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
Looking for a new and exciting job opportunity? We are hiring for a Coordinator, Training and Quality Assurance to join our Streetcar Maintenance Team! In this role, you will be responsible for overseeing the development, implementation and on-going management of the department training program for all staff and unionized employees.
This is a great chance to be part of a dedicated team. Come grow with us and make an impact.
What You Will Do
- Provide day-to-day leadership within the portfolio by developing and maintaining a training program that ensures a curriculum that is current and in accordance with work requirements, legislation, safety standards, TTC policy and industry best practices.
- lead for all department training initiatives and be the subject matter expert on all courses offered through various internal TTC sources including Operation Training Center (OTC), Employee Development, Safety and the environment, plus external training vendors.
- Work with management and supervisory personnel to determine training needs, including budget forecasts.
- Ensure that curriculum development is based on job function needs, legislative requirements and safety standards.
- Forecast training needs and communicate this with internal training suppliers to ensure requirements can be satisfied.
- Deliver training sessions and perform training related presentations.
- Organize training that is aligned with the business strategy.
- Prepare printed and electronic training materials, update and revise lesson plans, workbooks, training aids and a variety of teaching materials.
- Identify and assess current and future training and development needs of the department by conducting research including needs analysis, external/internal surveys, review policies, procedures, work methods, safe practices, technical manuals, vendor information, legislation and regulatory requirements related to the work.
- Develop, deliver and implement department-level safety training programs; manage the roll-out of corporate, group and department-level training and development initiatives.
- Develop and manage quality control methods, procedures, targets and objectives as they relate to training for the department, including auditing training courses, coordinating action plans, and developing and publishing performance measures related to quality assurance activities.
- Implement quality control activities to Standard Operating Procedures; develop action plans, responses and performance measures rated to quality assurance activities.
- Act as department level coordinator for all Learning Management Systems (LMS) / Learning Centre (SAP) issues and activities and provide training and direction to department employees on the use of the LMS / SAP system. This will include participating in any LMS / SAP related learning management project teams and the integration of new LMS / SAP into the department.
Demonstrates behaviour that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
What Skills Do You Bring
- Maintain documentation and historical records
- Apply the principles and practices of quality assurance
- Plan and organize activities / projects to meet section and organizational goals
- Use office technology, software and applications
- Train and instruct individuals and / or groups
- Communicate in a variety of mediums
What Qualifications Do You Bring
- Completion of a post-secondary college diploma or university degree in a related discipline, or a combination of education, training and experience deemed to be equivalent.
- Certificate in Adult Education, Teacher/Trainer of Adults or Adult Learning & Development is an asset.
- Certification in occupational health and safety technology or Canadian Registered Safety Professionals (CRSP) would also be considered an asset.
- Extensive knowledge of planning and scheduling techniques, as well as monitoring and control methodologies.
- Ability to forecast the training needs of a large department including potential budgetary requirements.
- Experience using a Learning Management System (LMS) / Learning Centre (SAP) or similar to track, report, create and deliver training sessions, courses or programs within a large staff and unionized environment.
- Knowledge of the operations and services available through the Ontario Ministry of Labour, Training and Skills Development. This includes programs that support apprentices, skilled trades and industry training. In addition, knowledge of technical and safety training mandate by this ministry.
- Knowledge of adult education principles, instruction, assessment, testing and evaluation techniques, research methods, and program design and development methodologies.
- Strong knowledge of instructional techniques and the ability to effectively deliver a comprehensive range of training programs to diverse groups in classroom ranging in size from small to large groups.
- Strong knowledge of skilled trade work and the activities of a maintenance workforce along with the related training requirements. Knowledge of the department’s procedures and terminology is beneficial.
- Highly developed facilitation, analytical and communication skills to deliver safety training to all employees in the department.
- Must have highly developed problem solving, organizational, interpersonal, verbal and written communication and presentation skills; ability to motivate people.
- Strong knowledge of personal computers and computerized applications related to the work i.e. Microsoft (Excel, Office, Outlook, PowerPoint and Word). Knowledge of Crystal reports and experience developing reports; ability to operate and trouble shoot multi-media equipment.
- Must successfully complete Subway/SRT Rule Book certification (including recertification as appropriate).
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive benefits package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
