At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Customer Experience | Inside Sales Support
Location: Parish, NY (Remote)
Salary: $62,000 - $70,000 DOE + Bonus potential
About the Role
World Fuel is seeking a Customer Experience & Sales Support Specialist to support our Bulk Fuel Sales team and serve as a key point of contact for customers and internal business partners.
In this role, you will play an important part in delivering an exceptional customer experience by supporting customer onboarding, account maintenance, sales operations, reporting, and day-to-day customer service activities. You will work closely with Sales, Operations, Credit, Tax, Marketing, Customer Setup, and other internal teams to ensure customer needs are addressed quickly and accurately.
This position is ideal for someone who enjoys building relationships, solving problems, coordinating multiple priorities, and supporting both customers and sales teams in a fast-paced environment.
What You'll Do
- Provide administrative and operational support to the Bulk Sales Team.
- Support new customer onboarding, account setup, account maintenance, and customer documentation.
- Process customer and account updates within Salesforce, OTS, and other internal systems.
- Manage customer requests and help coordinate timely resolution of issues.
- Respond to customer inquiries via phone and email while delivering outstanding customer service.
- Manage and monitor shared team inboxes and customer communications.
- Conduct proactive customer outreach and account wellness calls.
- Prepare and distribute operational, sales, and customer-related reports.
- Maintain accurate customer records and ensure data integrity across systems.
- Coordinate with Credit, Tax, Operations, Marketing, Customer Setup, and other internal teams to support customer needs.
- Support special programs, including the Nantucket Reservation Program and seasonal customer initiatives.
- Assist with invoicing, funding requests, and other sales support activities.
- Help identify opportunities to improve processes and enhance the customer experience.
What We're Looking For
Required Qualifications
- High school diploma or equivalent.
- Experience working in business aviation and/or fuel industries.
- Experience in customer service, sales support, account support, inside sales, administrative support, or a related role.
- Strong communication and relationship-building skills.
- Excellent organizational and time management abilities.
- Ability to manage multiple priorities and work independently.
- Strong attention to detail and commitment to accuracy.
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
- Comfortable learning and utilizing CRM and business systems.
- Prepare and Submit RFPs and Bids: Collaborate with the Sr. Contract Administration Manager and Sales team to ensure RFPs and bids are prepared accurately and submitted on time.
Preferred Qualifications
- Experience supporting sales teams or customer accounts.
- Experience with Salesforce or similar CRM platforms.
- Experience working in business aviation and/or fuel industries.
- Experience preparing reports and analyzing customer or operational data.
What Makes Someone Successful in This Role
- Passion for delivering an exceptional customer experience.
- Strong follow-up and problem-solving skills.
- Ability to work effectively across multiple departments.
- Highly organized with excellent attention to detail.
- Ability to balance administrative responsibilities with customer interaction.
- Positive attitude and willingness to take initiative.
Why Join World Fuel?
- Work remotely while supporting a critical customer-facing team.
- Partner with professionals across Sales, Operations, Credit, Marketing, and Customer Experience.
- Build valuable experience in customer service, sales support, and business operations.
- Join a collaborative team that values customer relationships and operational excellence.
- Contribute directly to the success of customers and the Bulk Sales organization.
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World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Ascent Aviation Group, Inc.
