At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
FinOps Coordinator II – Billing (Trip Support Services)
Location: São Paulo, Brazil (Remote)
Position Summary
We are seeking a detail-oriented FinOps Coordinator II to support billing operations for Trip Support Services in Brazil. This role plays a critical part in ensuring invoices are processed accurately, billing activities are completed on time, and customers receive exceptional service throughout the billing lifecycle.
The successful candidate will work closely with internal teams, customers, and vendors to manage billing transactions, resolve discrepancies, maintain data integrity, and support operational and financial reporting. This is an excellent opportunity for someone who enjoys combining analytical skills, customer support, and financial operations in a fast-paced environment.
Key Responsibilities
- Process and validate invoices, ensuring accuracy, completeness, and timely billing.
- Execute end-to-end billing activities while meeting established service levels and operational deadlines.
- Review billing transactions and verify information against contracts, purchase orders, supporting documentation, and service records.
- Coordinate billing activities with internal stakeholders, customers, and external vendors to ensure timely invoice processing and resolution.
- Investigate and resolve billing discrepancies, exceptions, and escalations, ensuring prompt closure of outstanding items.
- Process billing adjustments, credit notes, corrections, and other account updates as required.
- Maintain accurate billing records and ensure data integrity across financial and operational systems.
- Generate and distribute reports supporting operational, billing, and finance requirements.
- Monitor billing dashboards, operational reports, and key performance indicators to ensure billing accuracy and timeliness.
- Prepare and analyze daily, weekly, and monthly reports related to invoice processing, billing status, exceptions, and performance metrics.
- Communicate professionally with customers, vendors, and internal stakeholders to address billing inquiries and resolve issues.
- Identify opportunities to improve billing processes, enhance efficiency, and maintain a high level of customer service.
Qualifications
- Experience in billing, invoicing, accounts receivable, finance operations, or a related field.
- Strong attention to detail and commitment to accuracy.
- Excellent analytical, organizational, and problem-solving skills.
- Ability to prioritize multiple tasks and manage deadlines effectively.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Excel and financial, ERP, or billing systems.
- Experience working with reporting, reconciliations, and operational metrics is preferred.
- Ability to work independently while collaborating effectively across cross-functional teams.
- Fluent Portuguese required. English proficiency is preferred.
What You'll Bring
- A customer-focused mindset with a commitment to delivering high-quality service.
- Strong ownership and accountability for billing accuracy and issue resolution.
- The ability to thrive in a dynamic environment while maintaining attention to detail.
- A continuous improvement mindset and willingness to identify opportunities to enhance processes and outcomes.
This role offers the opportunity to contribute directly to critical billing operations while partnering with a diverse group of stakeholders and supporting the delivery of exceptional service to customers throughout Brazil.
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