Market Performance Manager

Company Description

Totaljobs is a leading online job board in the UK dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the UK’s job market, we had a key role in facilitating millions of job placements across various sectors and industries. 

We are proud to be part of The Stepstone Group, a global expert in job-tech platforms. Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market. 

Job Description

As Market Performance Manager, you'll play a key role in shaping marketplace performance across our UK business. Working at the intersection of Product, Marketing, Commercial and Pricing, you'll use data-driven insights to improve customer outcomes, strengthen retention and drive sustainable growth. 

You'll have the opportunity to influence senior stakeholders, lead commercially impactful initiatives and directly contribute to market performance. 

What you'll do 

• Marketplace Performance: Monitor, analyse and communicate marketplace health and performance across key commercial, candidate and product KPIs.  
• Drive Insight-Led Decisions: Identify growth opportunities, performance risks and optimisation potential through data analysis and market intelligence.  
• Influence Cross-Functional Teams: Partner with Product, Marketing, Analytics, Pricing and Commercial stakeholders to improve marketplace outcomes.  
• Challenge & Improve Performance: Turn trends and insights into actionable recommendations that influence strategy, investment decisions and business priorities.  
• Lead Executive Reporting: Present performance trends, business challenges and opportunities to senior leaders and executive stakeholders. 
• Deliver Market Intelligence: Monitor competitor activity, market dynamics and customer behaviour to support growth and marketplace strategy. 

Qualifications

Must-have 

• Relevant Industry Experience: Experience in Marketplace, Ecommerce, Digital Trading, Performance Marketing or Product Performance environments. 
• Strong Analytical Capability: Ability to interpret complex datasets, identify trends and uncover actionable business insights. 
• Commercial Mindset: Proven experience translating data into recommendations that drive measurable business outcomes.  
• Stakeholder Influence: Ability to build credibility and influence decisions across multiple teams and functions.  
• Executive Communication Skills: Confidence presenting insights, recommendations and challenges to senior stakeholders.  
• Problem-Solving Approach: Structured, data-driven mindset with a track record of identifying and solving business challenges. 

Nice-to-have 

• Marketplace & Growth Expertise: Experience in digital marketplaces, ecommerce, conversion optimisation, pricing or growth-focused business environments 
• Executive Stakeholder Exposure: Experience presenting insights and recommendations to senior leadership or executive stakeholders.  
• AI & Advanced Analytics: Experience leveraging AI-powered tools, reporting frameworks or advanced analytics to improve business performance and decision-making 

Additional Information

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer: 

• 29 days holiday allowance + bank holidays   
• Private medical and dental healthcare   
• Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)   
• 24/7 Employee Assistance Programme 
• Life Assurance Cover  
• Cycle to work scheme   
• Hybrid working model  (3 days working from the office)
• Volunteering days   
• and you can bring your dog to the office on Mondays and Fridays!   

Our commitment 

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.  

As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:  

• Armed Forces Covenant: Silver Award, Employer Recognition Scheme 
• EcoVadis: Bronze Award 
• Fertility Friendly Employer, accredited by Fertility Matters at Work 
• RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024 
• Stonewall: Gold Award 
• Stonewall: Top 100 Workplace Equality Index (85)