Remote Member Support Agent – Healthcare Transportation

This is a remote position.

Remote Member Support Agent – Healthcare Transportation

Living for Tomorrow is currently accepting applications for a remote customer service opportunity supporting a healthcare transportation program.

This role is a good fit for someone who is patient, detail-oriented, comfortable assisting members with sensitive transportation concerns, and able to navigate multiple systems while documenting information accurately.

Compensation

Production Pay: $12.00–$13.00 per hour
Certification Pay: $7.00 per hour

Agents work as independent contractors and select available servicing intervals based on program availability and servicing requirements.

What You’ll Do

Agents may assist members with:

• Transportation to and from healthcare appointments
  

• Scheduling and transportation support
  

• Resolving member concerns
  

• Recovering failed or missed scheduled trips
  

• Reviewing transportation and benefit eligibility
  

• Educating members about available transportation benefits
  

• Coordinating with internal departments
  

• Entering trip and member information accurately
  

• Documenting member concerns and resolutions
  

Servicing Availability

Intervals are available:

Daily | 4:00 AM–8:00 PM ET

Approximately 25% of available intervals are on Mondays.

Agents must be able to service:

4 hours / 8 intervals on Mondays

During the Certification SOW, agents must service at least 10 hours / 20 intervals per week, including the required Monday intervals.

During Phase 2, a minimum of 24 intervals per week is required.

Certification Schedule

Phase 1: September 21, 2026–October 13, 2026
Phase 2: October 14, 2026–October 26, 2026
Monday–Friday
10:00 AM–4:00 PM ET

Certification includes instructor-led learning, self-study content, system training, member-support procedures, and live call-taking.

Certification Requirements

To successfully complete certification, agents will need to:

• Complete 100% of required self-paced modules
  

• Meet required quiz, exam, and tollgate scores
  

• Successfully complete role-play activities
  

• Meet technology requirements
  

• Maintain an Average Handle Time of 850 seconds or less during Phase 2
  

• Pass at least 3 of 5 required Quality Audits
  

• Service at least 24 intervals per week during Phase 2
  

• Complete the required Security Awareness course and score at least 85%
  

Equipment Requirements

Agents must have:

• Windows 11 computer with all updates completed
  

• At least 12 GB RAM
  

• At least 60 GB total hard-drive space with 40 GB available
  

• Hardwired internet connection
  

• Minimum 30 Mbps download speed
  

• Minimum 10 Mbps upload speed
  

• Network latency of 50 ms or less
  

• Two monitors with 1920×1080 resolution
  

• USB 3.0 port
  

• Hardwired noise-cancelling USB headset with phone-quality audio
  

• Webcam for certification
  

Daily equipment scans and facial authentication may be required for class access.

Performance Expectations

Agents are expected to maintain:

• Commitment Adherence: 90% or higher
  

• Average Handle Time: 390 seconds or less
  

• Quality Assurance: 96% or higher
  

• Post Call Survey: 96% or higher
  

• Policy/Process Errors: No more than 3 per month
  

Accuracy, professionalism, and complete documentation are especially important in this role.

Screening & Enrollment Requirements

This opportunity requires:

• Background check
  

• Drug screening
  

• Photo ID verification
  

• $75 background check and drug-screening fee paid directly to the vendor
  

The drug screening must be scheduled within 48 hours of receiving the vendor email.

Both screening requirements must be successfully completed at least 7 days before class begins.

Monthly background checks may also be required to maintain good standing while servicing.

Preferred Qualifications

You may be a strong fit if you:

• Have healthcare or member-support experience
  

• Have approximately 12 months of healthcare experience
  

• Type at least 35 WPM
  

• Can work comfortably in a high-volume environment
  

• Communicate clearly and professionally
  

• Have strong attention to detail
  

• Can remain calm while resolving member concerns
  

• Follow policies and processes consistently
  

• Can navigate multiple computer systems
  

• Have a reliable and professional home workspace
  

Ready to Get Started?

If you want a structured remote customer service opportunity where your work helps members access important healthcare transportation, apply with Living for Tomorrow to begin the qualification process.

Living for Tomorrow — Remote Opportunities. Real Support. A Path Forward.

Salary: 13