Who We Are
Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Senior Product Manager defines, promotes, and communicates the strategic roadmap for valuation and appraisal technology products. This role leads product discovery, requirements, prioritization, and cross-functional execution for complex enterprise workflows spanning appraisal data standards, review and quality control, rules and automation, platform integrations, and legacy-to-modern product migration. The Senior Product Manager works closely with customers, Product, Engineering, QA, Support, Operations, Sales, and other stakeholders to translate business needs and market opportunities into scalable product capabilities and successful releases.
What You'll Do
- Lead product strategy, roadmap development, and prioritization for valuation and appraisal technology products, balancing customer needs, regulatory obligations, platform dependencies, and business outcomes.
- Own product discovery from problem definition through delivery, including stakeholder research, workflow analysis, market assessment, requirements development, release planning, adoption, and continuous improvement.
- Translate complex appraisal and valuation workflows - including data collection, review, quality control, risk, delivery, and exception handling - into scalable product capabilities and clear requirements.
- Define and prioritize capabilities supporting appraisal data standards and compliance, including UAD 3.6, UCDP/EAD, MISMO/XML structures, validation requirements, and applicable lender, investor, and GSE guidance.
- Partner with Engineering, Architecture, BSA, and QA teams on products that rely on APIs, schemas, integrations, rules engines, shared platform services, and structured data; provide business clarity without requiring developer-level implementation expertise.
- Lead product work involving business rules, automated review, findings, decisioning, AI-assisted workflows, and other capabilities that improve quality, consistency, speed, and operational efficiency.
- Drive legacy-to-modern product migration decisions, including capability rationalization, gap identification, sequencing, customer transition considerations, and definition of what should migrate, change, or retire.
- Manage dependencies across shared products and platform components, working with peer Product Managers and Engineering leaders to understand impacts, sequence work, and make transparent prioritization tradeoffs.
- Work directly with lenders, servicers, investors, appraisal professionals, enterprise clients, and internal business partners to understand pain points, validate proposed solutions, and incorporate feedback into roadmap decisions.
- Conduct competitive and market analysis across appraisal technology, valuation platforms, review solutions, AMCs, property data providers, and mortgage/fintech products to identify opportunities for differentiation and innovation.
- Use product, operational, quality, support, and customer data to evaluate product health, measure outcomes, identify recurring issues, and guide continuous improvement.
- Partner with Sales, Client Success, Support, Operations, and Marketing as a product subject-matter expert for customer discussions, demos, pilots, implementation planning, positioning, and launch readiness.
- Communicate product direction, decisions, risks, dependencies, and progress clearly to executive and cross-functional stakeholders, and serve as a credible product advocate throughout the product lifecycle.
What You'll Bring
- Bachelor's degree or equivalent combination of education and directly related experience.
- 5+ years of directly related product management or product development experience, preferably in valuation, appraisal, mortgage technology, real estate data, lending technology, or another regulated workflow environment.
- Experience owning complex enterprise products or workflows from discovery and requirements through delivery, launch, and ongoing optimization.
- Experience partnering with Engineering and cross-functional teams in highly matrixed environments and influencing outcomes without direct authority.
- Strong product judgment and the ability to define strategy, establish priorities, make tradeoffs, and connect roadmap decisions to customer and business outcomes.
- Ability to quickly understand complex valuation, appraisal, review, compliance, and operational workflows and translate them into product opportunities and requirements.
- Comfort discussing APIs, XML/MISMO, schemas, rules engines, integrations, cloud platforms, data flows, and architecture dependencies with technical teams.
- Ability to distinguish customer needs and underlying problems from requested solutions, synthesize feedback, and make disciplined product decisions.
- Strong capability in problem statements, product requirements, user stories, acceptance criteria, workflow definition, MVP scoping, and release prioritization.
- Demonstrated ability to align Product, Engineering, QA, Support, Operations, Sales, and leadership around shared outcomes in a highly matrixed environment.
- Clear, concise communicator who can explain complex concepts, decisions, risks, and tradeoffs to technical, operational, customer, and executive audiences.
- Uses qualitative and quantitative data to assess product performance, understand root causes, evaluate alternatives, and measure outcomes.
- Forward-thinking and adaptable; able to manage near-term delivery needs while maintaining a coherent long-term product direction.
- Understands customer value, competitive positioning, financial considerations, adoption, operational impact, and resource constraints when making product decisions.
- Proven ability to drive complex initiatives through ambiguity, manage dependencies and risks, maintain stakeholder alignment, and follow through on commitments.
- Builds trust with customers, manages expectations effectively, solicits meaningful feedback, and balances individual requests against scalable product strategy.
Preferred Experience
- Direct experience in appraisal, valuation, appraisal management, collateral risk, or residential mortgage technology.
- Working knowledge of UAD 3.6, UCDP/EAD, MISMO, appraisal XML, or comparable industry data standards and validation frameworks.
- Experience with rules engines, compliance/review platforms, automated decisioning, workflow automation, or AI-enabled product capabilities.
- Experience modernizing or migrating legacy applications, forms, or workflows into cloud-based platforms.
- Experience with API-driven products, enterprise integrations, structured data, schemas or shared platform services.
Pay Range: $92,000.00 - $122,600.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
