Financial Healthcare Coordinator

NuvoAir Medical is a technology-enabled pulmonary care organization that is focused on improving outcomes for patients with chronic respiratory diseases such as COPD, asthma, sleep apnea, and other complex pulmonary conditions. Our relationship-based model combines remote patient monitoring and proactive clinical engagement to keep patients healthier and out of the hospital. Complex conditions like COPD are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.

At NuvoAir, we believe people deserve a better healthcare experience. Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient.

Living our Company Values:

• Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients
• Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.
• Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
• Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
• Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development

This is a PART TIME up to 15 HOURS/WEEK REMOTE based position. Guaranteed at least 7 hours per week.

Where you’ll see your impact:
The Financial Healthcare Coordinator plays a crucial role in ensuring the smooth and efficient financial operations for our patients. This position involves handling various financial aspects related to patient care, including obtaining medical records requests, answering phone calls, conducting benefit checks, reviewing claims and billing in the Electronic Health Record (EHR) system, verifying insurance information, and providing follow-up support to patients.

What you’ll be responsible for: 
• Respond to inquiries for medical records requests and payer audit requests. • Provide assistance to patients regarding financial matters, insurance coverage, billing questions, and payment options.
• Address patient concerns and provide guidance on navigating the financial aspects of healthcare services.
• Conduct thorough benefit checks to determine insurance coverage and verify the eligibility and limitations of patient insurance plans.
• Review and process claims in the Electronic Health Record (EHR) system, ensuring accuracy and adherence to billing guidelines.
• Identify and resolve any discrepancies or errors in claims submissions.
• Verify insurance coverage for scheduled appointments, procedures, and treatments.

This may be a fit if you have:
•High school diploma or equivalent (Associate's or Bachelor's degree in healthcare administration or related field is a plus)
•Previous experience in a similar role, preferably in a healthcare setting
•Knowledge of medical records requests, medical billing and coding processes and procedures
•Familiarity with Electronic Health Record (EHR) systems and insurance verification software
•Strong customer service and communication skills
•Attention to detail and ability to work with accuracy in a fast-paced environment
•Proficient in using computer software applications, including Google Suite

Building a diverse team is critical to our success:

At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.

What to expect:

Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!