Occupational Health Director

GENERAL PURPOSE OF JOB

As the Occupational Health Director, you will provide strategic leadership and enterprise-wide oversight for the occupational health service line. You will establish the vision, strategy, governance, and performance standards for programs that integrate with primary care, advance workforce health and safety, and reduce employers’ healthcare and productivity costs. This role is accountable for clinical and service quality, regulatory compliance, operational and financial performance, program growth, and client satisfaction. You will collaborate with senior leaders, clinical teams, and clients to develop scalable solutions, achieve measurable outcomes, and ensure services align with organizational and client objectives.

KEY RESPONSIBILITIES

• Provide strategic leadership and enterprise-wide oversight of the Occupational Health service line, including strategy development, program design, service delivery, growth, and operational performance. In partnership with the Occupational Health Medical Director, establish and maintain service-line clinical standards, workflows, quality expectations, competencies, and training.
• Represent Occupational Health both internally with QuadMed stakeholders and externally with clients and prospects.
• Responsible for the development, implementation, management and continuous improvement of all Occupational Health Services offered to our clients.
• Ensure compliance with regulatory requirements related to clinical operations in occupational health service line across the organization.  Maintain current knowledge of Workers’ Compensation law in each state serviced, OSHA regulations and safety standards, Department of Transportation, Center for Disease Control and other regulatory areas relevant to occupational health programs.
• Develop and maintain standardized policies, procedures, workflows, and practice guidelines that support consistent, high-quality service delivery. 
• Establish priorities for service-line growth and enhancement based on client needs, performance results, research findings, and industry trends. Lead the implementation of new programs, services, clients, and locations as appropriate.
• Establish service-line performance measures and oversee data collection, analysis, and reporting to demonstrate clinical, operational, financial, and client value. Create opportunities for collaboration throughout QuadMed to improve clinical outcomes across the populations we serve.
• Develop and manage service-line plans to achieve business, quality, client satisfaction, return on investment, and contribution margin goals.
• Lead workforce planning and people strategies for the service line, including staffing models, performance expectations, employee development, succession planning, and resource allocation.
• Develop and oversee onboarding, education, competency validation, and ongoing training for employees supporting Occupational Health services.
• Supports the business development team in requests for proposals (RFPs) and client report outs.
• Establish strong client relationships by understanding client objectives, delivering on commitments, addressing service concerns, and identifying opportunities for improvement. Performs other duties as assigned or necessary to support the organization.

JOB REQUIREMENTS

Education: 

• Bachelor's degree in healthcare administration, nursing, or similar field required, master's degree preferred
• If nursing, graduate from an accredited nursing program 
• COHN/COHN-S or related certification highly preferred

Experience: 

• Minimum three (3) years in an Occupational/Employee Health setting required
• Minimum five (5) years of operational leadership experience, preferably in an occupational health setting 
• Experience working with multiple direct and indirect reports, including remote employees
• Experience in quality improvement methodology

Certificates, Licenses, Registrations:  

• If a nurse, then current and valid license in the state of the position or compact state licensure  
• CPR or BLS certification within 60 days of hire  
• CAOHC Certification within 60 days of hire
• Certified in Occupational Health Nursing (COHN or COHN-S) preferred
• Certification in other Occupational Health related services (NIOSH-approved spirometry) preferred

Knowledge, Skills & Abilities:

• Very strong people leader, proven ability to lead and motivate a team; able to quickly engage a team and drive them to consistent results
• Possess strong foundational knowledge of healthcare operations, including staffing, metrics, EMR, competencies, regulations
• Strategic thinking and execution. Identifies and builds key relationships outside the role’s immediate scope to achieve departmental and organizational goals.
• Relationship building. Act as a trusted advisor and inspires confidence to support the objectives of QuadMed and client success 
• Demonstrate reliability and maintains confidentiality.  
• Possess excellent oral and written communication skills along with the ability to listen, comprehend and influence  
• Project management. Champions organizational innovation and strengthens innovation capabilities across the team
• Ability to respond effectively, meet deadlines, and perform decisively under pressure.
• Must have a proven track record of being self-motivated and successfully managing multiple projects within deadlines.  
  • Solve practical problems and deal with a variety of variables in situations where limited standardization exists.
  • Establish standards quickly and effectively using strong change management practices.
  • Work effectively with all levels within QuadMed and client organizations, as well as with vendors and contractors
  • Highly organized yet can work in a flexible, fast-paced environment
  • Polished presenter in sales and account management settings
  • Strong skills in MS Office suite, EMRs that support occupational health, data tracking/management
  • Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion.

Travel:

• Travel to client sites for staff visits and/or client presentations as needed.