Application Support Analyst I

Collabrios delivers purpose-built software solutions that unify the entire care journey. With decades of expertise in Programs of All-Inclusive Care for the Elderly (PACE) and deep industry knowledge, we empower care providers to streamline operations and deliver exceptional care to aging adults. Our integrated SaaS platform includes Electronic Medical Records (EMR), Third-Party Administrator (TPA) financial services, and care coordination solutions, helping PACE programs optimize workflows, ensure compliance, and enhance overall operations.

We partner with PACE, government agencies, and community-based organizations to advance care delivery and improve outcomes for the communities they serve.

Job Overview

We are seeking an Application Support Analyst I to join our team in supporting the critical systems that keep our healthcare operations running smoothly. In this role, you will provide frontline technical support, assist in user access management, and help ensure seamless functionality across proprietary and cloud-based applications. You will play a key role in identifying and resolving issues, escalating when necessary, and delivering a strong user experience in a healthcare-focused environment.

Key Responsibilities 

• Application Support: Provide timely and effective support to internal and external users for both proprietary and cloud-based applications.
• Access Management: Assist with account creation, access modifications, and deactivations in alignment with company protocols.
• Troubleshooting: Resolve technical issues and escalate complex problems to the appropriate teams, such as Development or Technical Operations.
• Collaboration: Work with client liaison groups to obtain approvals and complete procedural tasks.
• Documentation: Maintain up-to-date system documentation, procedures, and knowledge base articles.
• Desktop Assistance: Offer basic desktop support related to application functionality and user access.
• Ticket Management: Accurately log, update, and resolve issues in the internal ticketing system, escalating as needed to the Application Support Lead or Manager.

What You Bring

• Associate’s degree required; Bachelor’s degree or higher preferred
• 1+ years of experience in healthcare IT support, help desk, or a similar environment
• Familiarity with healthcare applications and terminology
• Proficiency with Windows 10 and Microsoft 365
• Clear written and verbal communication skills across email, phone, and messaging platforms

Bonus points if you have

• Associate’s degree required; Bachelor’s degree or higher preferred
• 1+ years of experience in healthcare IT support, help desk, or a similar environment
• Familiarity with healthcare applications and terminology
• Proficiency with Windows 10 and Microsoft 365
• Clear written and verbal communication skills across email, phone, and messaging platforms

What We Offer

At Collabrios Health, we’re committed to fostering a workplace that supports your well-being, growth, and ability to make a meaningful impact. Here’s what you can expect when you join our team:

• A connected, virtual-first culture with a collaborative, mission-driven team
• Competitive health benefits, including medical, dental, and vision coverage
• 401(k) with company contribution
• Generous paid time off, including 15 PTO days, 2 floating holidays, and 6 sick days
• Flexibility and trust—we empower our team to manage their schedules and work in ways that support their lives
• Opportunities for learning, mentorship, and professional development
• A values-driven environment where diverse perspectives are welcomed and purpose guides our work

We’re committed to building a diverse and inclusive workplace.
Collabrios is an equal opportunity employer. We welcome candidates from all backgrounds, identities, and experiences. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be the right candidate for this or other roles.