Team Lead - Epic Willow Ambulatory

POSITION SUMMARY:                           

Oversees a team of analysts responsible for the coordination, training and implementation of Epic Willow Ambulatory. The primary responsibility is to ensure that applications are well supported and that implementations are properly executed to meet organizational standards. The Applications Analyst IV must possess a thorough understanding of medical terminology, technology and clinical workflows. As an assigned application and department liaison, this position will be responsible for coordinating training, troubleshooting, configuration and error resolution for new and existing applications.

This position involves working closely with end-users and ITS management staff to manage the development and implementation of new features and functions. The Applications Analyst IV partners with their assigned departments and helps to identify user requirements, utilize available technologies, develop detailed interface and conversion specifications and recommend software solution options.

For large scale projects, this role will take the lead in the development and implementation of new features or enhancements. Projects are likely to include; identifying user requirements, developing detailed interfaces, planning for system conversions and recommending software solution options. For other projects, this role will provide oversight and project management to a team of analysts.

Position: Team Lead - Epic Willow Ambulatory   

Department: EHR

Schedule: 40 hours

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Demonstrated ability to mentor, guide and motivate direct reports through demonstration of best practices.

• Capable of supervising all aspects of day-to-day operations and support. Demonstrated analytical, problem-solving and conceptual skills.

• Strong software and application knowledge required, with base knowledge of relevant technologies preferred.

• Excellent verbal and written communication skills. Solid understanding of business environment and operations.

JOB REQUIREMENTS

EDUCATION:

• Associate's degree in Computer Science, Information Management or related field (or equivalent combination of formal education and experience).

• Bachelor's degree preferred.

EXPERIENCE:

• At least five years of information systems experience as a senior clinical/business analyst or project manager required.

KNOWLEDGE AND SKILLS:

• Close attention to detail, ability to carefully monitor processes and organize and maintain a system of records.

• Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

• Provide quality customer service and serve as an exemplary representative of Information Systems. On-going communication, feedback and follow-through with customers/peers are essential Negotiate and acquire resources as necessary to appropriately implement projects.

• Assure work assignments for team are completed in accordance with an established project timeline.

• Excellent verbal and written communication skills. Solid understanding of business environment and operations.

• Able to identify complex problems, their probable causes, their impact on operations, report them to the appropriate parties, offer possible solutions, and decide on the optimal course of action while exhibiting judgment and realistic understanding of issues; able to independently and/or collaboratively bring problems to complete resolution.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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