Business Analyst

Job Description:

Omega CRM Consulting is looking for a Business Analyst that would like to collaborate with one of the top global pharmaceutical companies.

Main Responsibilities
 Act as OPU Champion in Spain for Vault MLR issues.
 Serve as Veeva Vault Corporate Representative in Spain.
 Handle incident management for Vault.
 Oversee management of Vault Spain users.
 Manage new Vault releases and demands.
 Manage Corporate Vault requirements and actions requested by Corporate Vault.
 Communicate Vault MLR bridge between Corporate and Spain users.
 Provide training to local Spain users on new releases.
 Manage Spain Vault MLR teams.
 Coordinate with Compliance Medicine on Vault MLR topics.
 Provide Veeva CRM support, including survey management.
 Manage technical incidents at the DataSteward level.
 Manage local BIConnection tool.
 Manage and participate in Business Solutions projects.

Requirements
 +3 years of proven experience in business Analysis and technical support within IT environments.
 Client-Facing & Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and bridge communication between Corporate entities and local business teams.
 Technical Skills: Strong proficiency in SQL, Salesforce Inspector, and advanced Excel.
 Process & Frameworks: Solid knowledge of process and procedure
management, alongside practical experience working with Agile methodologies.
 Industry Experience: Proven background and domain knowledge within the pharmaceutical sector.
 Soft Skills: Demonstrated ability to drive cross-functional teamwork, manage conflict and priorities, adapt to change with an innovative mindset, and thrive in international environments.
 Languages: Advanced English proficiency (C1 level minimum), both
written and spoken.

Desirable / Value-Add Skills (Pluses)

 Salesforce & Veeva Expertise: Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus; experience with other Salesforce Clouds is highly welcome.
 ITSM Tools: General knowledge or familiarity with ServiceNow (specifically Boehringer environment).

What do We offer
 Permanent contract.
 Flexible Schedule. We make it easy. Balance your professional and personal life.
 Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
 Home Office.
 Flexible retribution (public transport ticket, Ticket restaurant, …).
 Health insurance.
 OMEGA in action. Our commitment to a better society is not just an intention.

About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent,
#Flexibility, #Commitment, and #Innovation. We grow #Together.

#OMEGA #LI-REMOTE

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